Patient Access Lead - Marion ED (Full Time)

• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Patient Access
• Shift: 1000-1830, Rotating Weekends
• Job ID: 161258
  
  

UnityPoint Health Information

Why UnityPoint Health?   

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.   

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.   

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.    

• Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.  
• You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.   
• We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.  
  
  

 

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.  

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.  

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.   

Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org

Overview

Responsible for overseeing daily registration processes as outlined by UnityPoint Health Patient Access policies and standards, including account management of registration errors. Monitors volumes of department and shifts staff as needed. Works with Managers group and makes recommendations for retraining staff on insurance and/or registration issues. Responsible for reviewing forms, policies and procedures to ensure they are up to date. Participates in monthly staff meetings to include training on new procedures and updates on various registration related issues. Additional responsibilities include working collaboratively with Patient Access leaders.

Responsibilities

Essential Functions/Responsibilities:

• Interviews patient / family member to obtain accurate demographic and financial data during the registration process.
• Provides a positive patient experience by greeting patients and visitors with quality customer service and professionalism
• Receiving and recording payment on accounts.
  
  

Key Accountability

• Provides a point of contact and provides leadership to Patient Access Staff.
• Assists the leadership team with reporting, scheduling, hiring and training .
• Answers team member questions, oversees team member work for quality and compliance.
• Provides encouragement and support to team members.
  
  

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
  
  

Qualifications

QUALIFICATIONS:

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred Or Specialized

Not required to perform the essential functions of the position.

Education:

High School Graduate or GED equivalent

Experience:

Prefer individuals with strong analytical skills and prior experience working in a Patient Access, Billing or Revenue Cycle area.

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

Other:

Use of usual and customary equipment used to perform essential functions of the position.