What are the responsibilities and job description for the Volunteer Services Coordinator-Volunteer Services-Methodist position at UnityPoint Health?
- Area of Interest: Business Professionals
- FTE/Hours per pay period: 1.0
- Department: Volunteer Services
- Shift: 7:30-4pm
- Job ID: 159191
UnityPoint Health Information
Why UnityPoint Health?
Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org
Overview
The Volunteer Services Coordinator is responsible for the ongoing recruitment, management, recognition, and retention of volunteers at UnityPoint Health – Des Moines. This role works closely and collaboratively with the UnityPoint Health – Des Moines Volunteer Services team, hospital departments and leadership to support the coordination of volunteer opportunities for high school, college, and adult volunteers. This role maintains focus on innovative volunteer programs that enhance the quality of care for patients, families, staff, and the community.
Responsibilities
- Accountable for the volunteer recruitment, application and onboarding process, training and the general management, supervision, and support of volunteers in assigned service areas. Plans and coordinates volunteer service placements and changes of assignments; establishes schedules and assignments for volunteers.
- Assists, co-leads or supports the planning and coordination of new volunteer opportunities, programs, and projects for Volunteer Services. Continuously evaluates for effectiveness and impact-making changes that meets the best outcome and interests.
- Responsible for volunteer coaching, training, skill, and talent development to maximize their potential and engagement.
- Develops ongoing relationships with supervisory and managerial staff throughout the hospitals to develop and coordinate volunteer programs to obtain desired results; partners with assigned service supervisors/staff links on the supervision and recognition of volunteers.
- Serves as a key representative of Volunteer Services within the organization; communicates on the use of volunteers, trends in Volunteer Services and best practices; provides information as requested on Volunteer Services; engages with hospital executives, management, and staff to stay connected to the needs of organization.
- Works closely with Volunteer Services Coordinators across hospital campuses and other key hospital departments to establish parallel processes for Volunteer Services.
- Actively participates in the overall leadership of the Volunteer Services department contributing to the formation of its vision, policies, standards, and culture.
- Contributes to the maintenance of volunteer files, documents, and records to ensure all policies/procedures and regulatory guidelines are followed; prepares a variety of written materials; in conjunction with the Volunteer Services Department Office Manager, contributes to and maintains the computerized record system/database to store and process data for evaluation and reporting; responsible for data collection, documentation, and interpretation of outcomes of reports.
- Plans and coordinates for volunteer appreciation including events, celebrations, individual and group recognition; fosters a positive, fun, and rewarding environment and culture; recognizes and shows appreciation on a daily basis.
Qualifications
| Minimum Requirements | Preferred or Specialized |
Education:
| Bachelor's degree required. | Degree in communications, education, health sciences, health care or non-profit management/administration, human resources, human services, marketing or social work. |
Experience:
| · Previous volunteer coordination work experience. · Project management experience. · Demonstrated experience as a volunteer.
| · Volunteer coordination in a hospital/health care setting strongly preferred. · Volunteer and/or employee supervisory experience. · Recruitment, training and development experience. · Personnel record maintenance and information processing.
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License(s)/Certification(s):
| Valid driver’s license when driving any vehicle for work-related reasons. | Certified Administrator of Volunteer Services (CAVS). |
Knowledge/Skills/Abilities:
| · Exceptional organizational and interpersonal communication skills. · Proficiency in Microsoft Office and demonstrated computer literacy. · Demonstrated ability to inspire, engage and train volunteers and staff. · Demonstrated understanding of volunteer demographics and intergenerational dynamics, preferred communication, recognition needs and motivations of the current multigenerational workforce. · Strong vision for growth and development of Volunteer Services. · Excellent time management skills. · Passion for and commitment to diversity, equity and inclusion (DEI).
| · Proficiency in volunteer management software solutions, including Volgistics, strongly preferred. · Proficiency in SharePoint. · Proficiency in managing organizational/business social media accounts. |
Other:
| Use of usual and customary equipment used to perform essential functions of the position.
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