Payments Manager

POSITION PURPOSE

Responsible for managing and overseeing/processing payments. Monitors department policies and procedures and recommends improvements. Serves as a resource in all member electronic payment aspects of accounting. Ensures that accounting activities are in accordance with established legal, regulatory, and Credit Union procedures. Functions as a member of the management team, is aligned with and promotes U1 values, provides leadership and assists in implementing goals and strategic objectives of the Credit Union, department's objectives, policies and plans.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Upholds U1 Values

• Trustworthy
• Focuses on compliance and security by following regulations and U1 Procedures.
• Understands NCUA insurance and lending regulations.
• Follow directions.
• Friendly
• Effective and professional relationships with members, vendor partners and all levels of employees.
• Supports and mentors U1 employees.
• Reliable
• Meet deadlines and respond promptly.
• Other projects/tasks assigned.
• Assists lending team as needed.
• Assists with training.

• Assists with the development, and implementation of policies, procedures, planning, and short/long term goals that complement the corporate-wide plan(s). Conducts periodic reviews of existing policies and procedures to ensure proper adherence, maximum efficiency, and service delivery.
• Supports the effective preparation, maintenance, and reporting of internal and external financial records and analyses.
  • Oversee team responsibilities including, but not limited to, SEG payroll, ACH, checks, wire, debit card disputes, ATM disputes, credit card adjustments, remote deposit capture, refunds, daily IRA exception processing and annual 1099 Tax Exceptions .
  • Ensure that external document submissions and filings are accurate and timely.
  • Supports audits of financial records and statements.
  • Prepare reports and analyses of departmental and division operations and performance.
• Assumes responsibility for ensuring that professional business relations are established and maintained with members, the community, and professional contacts. This includes timely responses, upholding the reputation of the Credit Union, and keeping members informed.
• Effectively supervises department personnel, ensuring optimal performance.
  • Provides leadership to personnel through effective objective setting, delegation, communication, and training. Conducts staff meetings informing personnel of policy, procedural, and legal changes. Discuss areas needing improvements. Encourages team atmosphere setting departmental and individual goals.
  • Responsible for motivating and ensuring the staff are well trained, effective, and optimally used. Identifies training needs and develops and implements appropriate training programs. Conducts training sessions and cross-trains as appropriate.
  • Conducts one-on-ones and call reviews on a regular and ongoing basis. Provides ongoing coaching and feedback to staff on a regular basis. Formulates and implements corrective actions or rewards as appropriate.
  • Ensure that staffing levels are appropriate. Interviews, hires, and assigns personnel.
  • Assists, supports, and serves personnel as needed.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with management. Coordinates electronic payments efforts with appropriate departments. Aids and advises branch and department managers in handling electronic payment entries and reports and various comparative analyses.
• Keeps senior management informed of any significant problems. Completes reports and documentation in a timely manner, and attends required meetings.
• Assumes responsibility for related duties and/or projects as required or assigned. Ensure legal requirements and government regulations are integrated into current practices. Stays informed of applicable industry practices and trends. Performs related duties supporting staff as needed. Ensures work area is clean, secure, and well maintained.
• Assumes responsibility for ensuring that professional business relations are established and maintained with members, the community, and professional contacts. This includes timely responses, upholding the reputation of the Credit Union, and keeping members informed.
• May participate and serve on committees as assigned.

QUALIFICATIONS

Education/Certification:

• High School diploma or equivalent. Two-year related degree, or equivalent experience is required.
• Current Accredited ACH Professional (AAP) certification, preferred.
• Current National Check Professional (NCP) certification, preferred.

Experience Required:

• At least five (5) years of related experience, with a minimum of one year's leadership experience.
• One year's financial institution experience is required, preferably within a credit union.

Knowledge/Skills/Abilities:

• Excellent communication and public relations skills. Ability to work in stressful, high-pressure situations. Strong leadership and management skills. Knowledge of call center operations, customer service and computer applications.
• Thorough knowledge of Payment systems and regulations, thorough knowledge and understanding of Credit Union and industry practices and procedures, thorough knowledge of governmental regulations and reporting requirements, knowledge of related auditing functions.
• Technical understanding of automated Payment and other industry information systems, understanding of Credit Union operations and information needs, knowledge of word processing and spreadsheet applications, preferably Microsoft office software, excellent analytical abilities.
• Able to use PC equipment, adding machine, telephone, and printers.

WORK ENVIRONMENT/PHYSICAL ACTIVITIES

Work Environment:

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. The noise level is usually moderate and typical of those in a typical office.

Physical and Intellectual Demands:

The employee will stand for long periods, regularly bending, twisting, and lifting up to 25 pounds.

Ability to hear normal conversations, type, pick up small objects, and convey detailed instructions accurately.

Average, ordinary, visual acuity is necessary to prepare or inspect documents.