What are the responsibilities and job description for the IT Support Specialist/Break Fix position at Universal Business Solutions?
IT Support Specialist / Break Fix
12 Month Contract (W-2)
Elyria, OH (On-Site)
In this position you will be responsible from handling of circuits to the end user. Supporting laptop repairs. Will be working on Client laptops doing mother boards, hard drives, screens.
- PC Hardware / Software troubleshooting parts replacements and installation
- Basic understanding of PC functionality. Tech will assist customers and install device security, McAfee, and Crowdstrike. Knowledge of email - Lotus Notes is used.
- Understand the automation process of security updates but be knowledgeable in installing Mcafee and Crowdstrike manually in case of the network is not unavailable.
- Configure laptop devices as required. Networking and Wireless knowledge.
- Cell phone support, assist a customer in configuring phone using MaaS360 and HCL Verse. Basic network printer and print knowledge
- Troubleshoot and solve tough technology problems
- Resolve technical IT issues for clients via phone, or remote support
- Accurately track customer issues, their resolutions
- Thorough knowledge of PCs, Servers, hardware, software, and peripherals as well as a superior understanding of networking technologies, concepts, and protocols.
- Basic network printer and print knowledge
- Secondary duties may include remotely supporting other locations as needed
Requirements :
