What are the responsibilities and job description for the Behavioral Health Administrative Assistant position at Universal Community Health Center?
Description
Job Summary
This position will assist in coordinating the clerical aspects of the Behavioral Health (BH) department. The role encompasses a wide range of administrative tasks aimed at ensuring smooth day-to-day operations within the BH department. Strong organizational skills, attention to details, and the ability to multi-task in a fast-paced environment.
ESSENTIAL FUNCTIONS
- Execute all functions of scheduling with BH patients.
- Provide bi-monthly online verification of patient insurance eligibility and benefits.
- Complete daily reminder phone calls for all appointments including “no-show” patients.
- Provide general overview of BH services to patients, providers, and outside entities, such as insurance providers.
- Complete and submit bi-annual Community Clinic Association of Los Angeles County (CCALAC) data submission reports.
- Assist BH staff with ECW template needs including blocking time for staff out, paid time off, meetings, training, and supervision.
- Work with the BH Call Center and chat to triage any questions that may arise.
- Assist clinical staff with obtaining signed patient legal documents that may be pertinent to their case.
- Assist clinical staff by sending patient documents related to their case status.
- Assist staff with sending patient requested documentation such as report summaries.
- Weekly monitoring of in-house referral list.
- Provide outside referrals when patients do not meet criteria for in-house services.
- Complete screening tools utilizing a variety of software.
- Review and provide information on BH attendance policy.
- Provide emergency and/or community resource information requested by patients.
- Schedule appointments with behavioral health providers for initial evaluation.
Requirements
Education/Experience
- High school diploma or equivalent.
- College degree in healthcare related preferred.
- One year of related experience in a healthcare/substance use abuse environment preferred.
- Experience working with underserved communities such as undocumented workers, unaccompanied minors, LGBTQ populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness.
- Bilingual in Spanish is preferred.
Demonstrated Attributes
- Excellent verbal and written communication.
- Problem solving skills.
- Active listening.
- Social perceptiveness.
- Critical thinking.
- Ability to utilize Microsoft Office and Google Suite programs.
