IT Desktop Support Manager

The Psychiatric Institute of Washington provides comprehensive behavioral healthcare for adolescents, adults, and senior adults suffering from mental health and addictive illnesses. PIW is a 130 bed, short-term, acute care hospital offering inpatient, partial and intensive outpatient hospitalization, as well as specialized treatment programs for chemical dependency. PIW has an excellent reputation as an innovative hospital with caring, dedicated staff, experienced in the delivery of behavioral healthcare. Situated in the safe, historical Tenleytown neighborhood, PIW is one mile from the Tenleytown Metro stop and within walking distance to local cafes and restaurants

PIW is committed to improving the behavioral health care within our community by going beyond the traditional. We will continue to develop diverse and dynamic treatment programs and establish partnerships with others to understand and serve people where they live. Together we will build upon our strengths and human spirit to create a different future.

Position Summary: The IT Security Manager serves as the Facility IT Security Officer. Develops and implements information security policies, procedures, and guidelines to mitigate risks and ensure compliance with industry standards and regulations. Duties include assessing the PIW's security posture, identifying vulnerabilities and potential threats, developing strategies to mitigate those risks, managing security incidents, conducting security awareness training, and collaborating with stakeholders across the organization to foster a culture of security. Also maintains the hospital security surveillance cameras and serves as the point of contact for telephone support service.

(Guiding Principles)

• We will deliver the highest quality behavioral health care services to the patients at PIW in a responsible, reliable, and cost-effective manner.
• We will be responsive, sensitive, and professional in all our relationships.
• We will be a leader in providing a continuum of behavioral health care services in the Washington area.
• We will practice good corporate stewardship within our community.
• We will pursue growth while being mindful of the economic realities necessitated by being an independent organization.
• We will treat all employees and staff of PIW fairly.

Requirements:

• Bachelor's Degree in Computer Science
• At least three (3) years of hands-on experience with computer networks, network administration and network installation.
• Fluent with hardware assembly, troubleshooting and upgrades
• Experience installing, updating, and repair hardware/software.
• Expert knowledge of IT best practices, policies, and regulations
• Experience with firewalls and antivirus software

IT Security Management

• Serves as the local Security Officer.
• Administers Corporate information security policies and procedures.
• Conducts risk assessments to identify potential vulnerabilities and threats to the organization's information assets. Analyzes security gaps and develops strategies to mitigate risks including conducting security audits plans.
• Manages security incidents, coordinates with technical teams, conducts investigations, contains and mitigates the impact of incidents.
• Oversees facility security awareness and training.

Technical Support and Training

• Works closely with the managers, corporate IT staff, and hospital leadership in strategically planning future growth, budgeting for IT and security requirements, and achieving organizational goals.
• Works with department heads to identify hardware/software needs and schedules installs.
• Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specific specifications.
• Load appropriate software packages such as operating systems and network systems.
• Troubleshoots day-to-day problems with software and hardware and make any necessary repairs in a timely manner.
• Provides day-to-day technical support for hospital personnel with computers, printers, video surveillance, security systems, copy machines, equipment, and telephone system.
• Designs, documents, tests, creates, or modifies computer programs related to machine operating systems.
• Maintains hospital telephone system.
• Maintain software/hardware inventories.
• Document all PC systems and software.
• Provide technical support for maintenance of employee ID badging systems and related software components.
  
  

Cerner System

• Serves as Cerner trainer and trains new hires on system functionality.
• Manages system upkeep