Community Outreach Coordinator- Bakersfield 1.1

Location: Bakersfield, CA 93309 (Onsite)

Classification: Non-Exempt

Schedule: Monday-Friday 8:00am-5:00pm

Benefits:

• Medical
• Dental
• Vision
• Simple IRA Plan
• Employer Paid Life Insurance
• Employee Assistance Program

Compensation:

The initial pay range for this position upon employment commencement is expected to be between $37,731.20 and $47,153.06 annually, translating to $18.14 to $22.67 per hour. However, the base pay offered may be adjusted based on individualized factors, including the candidate's education, certifications, skills, and experience. We value exceptional talent and strive to provide competitive compensation packages tailored to attract and retain top candidates like yourself.

Position Summary:

This position entails conducting Welcome/Outreach calls to promote various enrollment opportunities while handling confidential patient/member information. The role requires exceptional verbal communication skills and proficiency in telephone etiquette. It emphasizes the importance of leaving a positive impression on every member encountered.

Job Duties and Responsibilities:

• Conduct outbound calls as an Outreach Coordinator.
• Provide comprehensive information on enrollment processes.
• Complete assessment forms for new enrollments.
• Disseminate program details to all new enrollees.
• Facilitate payment submissions to the programs.
• Coordinate new enrollment members with Clinical team members.
• Document all new enrollments accurately.
• Maintain detailed records of outbound calls, including no answers and messages left.
• Perform other duties as assigned that support organizational goals and objectives.

Qualifications:

• Two or more years of experience in a healthcare setting performing general office duties preferred.
• Completion of a vocational/technical/business program in a related field (e.g., Health Insurance Specialist, Medical Assistant, Medical Billing, or Medical Office Assistant) may be considered in place of work experience.
• High school diploma or GED equivalent required.

Knowledge and Skills:

• Familiarity with medical insurance, basic medical terminology, and a managed care environment.
• Bilingual proficiency in English and Spanish is preferred.
• Strong organizational skills with the ability to manage multiple priorities and projects effectively.
• General knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
• Typing speed of 45 words per minute or more.
• Competency in using various office equipment such as desktop computers, copy machines, scanners, facsimile machines, and telephones, ensuring correct and safe usage.
• Capability to work autonomously with minimal supervision.