What are the responsibilities and job description for the Dispatcher position at Universal Logistics Holdings, Inc.?
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Dispatch / Driver Management
- The Fleet Manager has the primary responsibility to ensure strict compliance of all local, state and federal regulations such as weight restrictions, permits, hazardous materials, and hours of service
- Manage Company DOT compliance within operational area to ensure the safe operation of commercial motor vehicles including; drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing and violations
- Maintain awareness of Drivers movements through regular communication and to manage and adapt to delays and / or issues on the road
- Coordinate business with Drivers and customers of the Company to optimize revenue for the Company, minimize transit time, and satisfy customer needs
- Ensure that equipment (trailers, chassis, containers, etc.) is utilized efficiently and that all equipment is accounted for including any available equipment not currently in use.
- Identify tasks being performed and categorize then as pre-pulls, street turns, drops, pulls, drop and hooks and ensure they are accurately recorded in Company system
- Coordinate changes made to operational plan (in real time) with Drivers and customers to ensure all stakeholders are aware of updates
- Oversee all communications related to specialty load boards ensuring that customers and Drivers are made aware of relevant developments
- Proactively identify operational issues wherever possible and implement a plan of action to correct and continue operations
- Respond to unforeseeable issues with Drivers, routes, customers, and equipment by developing and implementing a plan of action to correct and continue operations
- Continuously monitor rates while overseeing Drivers and operational plan to ensure contracted percentage payout is accurate and within company standards
- Contact customer regarding any additional charges that occur as a result of the operational plan
- Manage accident coordination such as instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination and reporting
- Collaborate with all stakeholders (customer service, payroll clerks, dispatch, and management) to address questions, formulate operational plans, address and resolve problems, and process requests for service or equipment.
- Determine necessity, arrange for, and authorize repairs of equipment in order to restore service and schedules
Generating rates and customer service
US Customs and Equipment Compliance
Reconciliation
