IT System Administrator

IT SYSTEM ADMINISTRATOR

Universal Media, Inc. is a nationally-scaled media services agency. Our media campaigns are tailored to connect targeted consumers with our clients’ products and services. What sets us apart from our competitors is the intellect of our people, our experience, and our ability to be a fully collaborative team in Broadcast, Print, Digital and Out-of-Home strategies. Universal Media offers a hybrid work-from-home and in-office work schedule.

We are currently seeking to hire a Part-time IT System Administrator. This position supports the Operations Department with managing the IT infrastructure of the agency.

RESPONSIBILITIES:

·       Responsible for third-party IT vendors, including selection, onboarding, performance, and contract management.

-       Relationship management - develop and maintain positive relationships with vendors, serving as the main point of contact.

-       Contract and performance - manage IT vendor contracts, ensuring services meet the needs of the organization.

-       Risk management - identify and mitigate risks associated with, or presented by vendors, including conducting periodic assessments to manage security and compliance requirements

-       Cost management - work with management to track and optimize vendor costs and ensure alignment with budget requirements

-       Continuous improvements - work with vendors to identify opportunities for improvements and implement recommendations

-       Reporting and documentation - maintain accurate records of vendor interactions, contract statuses, performance and service reports, and provide regular updates to management

·       Responsible for managing MDR vendor

·       Develop and maintain cybersecurity compliance (CIS)

·       Maintain and develop the Microsoft 365 and Microsoft cloud services environment (Entra, Intune, SharePoint, Teams)

·       Administer user accounts, manage permissions, and ensure data security

·       Knowledge of MFA methodologies

·       Resolve initial IT issues (Level 1 IT support within agency)

·       Provide technical support to end-users, resolving hardware, software, and network issues

·       Develop and lead necessary training sessions to support staff

·       Onboard new laptops and ongoing maintenance of existing laptops

·       Ability to research and make recommendations on new technology opportunities

·       Collaborate with departments to optimize workflows and automate processes using Office 365 and other agency software

·       Research and develop recommendations for hardware purchases

·       Implement and administer hardware/software solutions

·       Basic knowledge of routers, switches, and firewalls in a corporate network

·       Diagnose and troubleshoot issues that may arise that affect system performance

·       Serve as a resource for application support

KNOWLEDGE, SKILLS AND ABILITIES:

·       2 years of technical experience required

·       2 years of experience managing Microsoft 365 environments

·       Excellent communication skills are required as this position is expected to work with all departments

·       Must be logical under pressure, able to adapt and quickly prioritize if needed

·       Critical thinking skills

·       High attention to detail

·       Must be flexible, as there will be times that this role will need to be on site after business hours

·       Ability to work in a team environment and manage relationships with staff members in multiple departments

·       Demonstrated organizational and project management skills

If you are up to the task and want to be a part of an entrepreneurial, progressive and innovative team, we need you to help us level up! Send your cover letter, resume and salary requirements promptly to mjones@umiusa.com. EOE