What are the responsibilities and job description for the Customer Service Representative position at Universal Property & Casualty Insurance Company?
Know your rights
Inform yourself of your rights and responsibilities by reviewing the content provided in the list below.
We're committed to bringing passion and customer focus to the business.
Position Description: The CSR would be responsible for assisting current customers with various service needs. The CSR will need to have knowledge of property insurance and excellent customer service skills.
Duties And Responsibilities
Requirements:
Inform yourself of your rights and responsibilities by reviewing the content provided in the list below.
- Employment Eligibility (e-Verify): English & Spanish
- Right to work: English / Spanish
We're committed to bringing passion and customer focus to the business.
Position Description: The CSR would be responsible for assisting current customers with various service needs. The CSR will need to have knowledge of property insurance and excellent customer service skills.
Duties And Responsibilities
- Resolve customer grievances
- Gain cursory knowledge of different carriers manuals, guidelines, policies and procedures
- Answer questions about products and services
- Process endorsements and policy changes
- Take payments on new and existing accounts
- Note details of all calls and/or transactions on file
- Ability to accomplish monthly goals
- Have regular and reliable attendance
- Adhere to policies and procedures of the employee handbook
- Perform other duties as assigned
Requirements:
- 1-2 years Experience preferred but not required
- 4-40 License required
- Required knowledge, skills, and abilities.
- Strong ability to develop and maintain constructive, cooperative, positive, and trusting working relationships with others.
- Ability to adapt to a changing competitive environment.
- Experience in handling conflict situations with the utmost professionalism.
- Demonstrate resourcefulness and initiative.
- Must be reliable, responsible, and dependable by consistently fulfilling obligations.
- Self-motivated and self-disciplined with a strong ability to work effectively and independently with minimal supervision.
- Proficient in Microsoft Office including Word, Excel and Outlook
- Ability to communicate –listening, speaking and writing skills
- Ability to manage multiple tasks simultaneously
- Bilingual preferred
- Industry leading medical, dental and vision insurance plan
- 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
- Generous PTO policy
- Eligible for performance based bonuses
