What are the responsibilities and job description for the Sales Agent position at Universal Property & Casualty Insurance Company?
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Employment Eligibility (e-Verify) : English & Spanish
Right to work : English / Spanish
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Overview
Sales Agent is responsible for accepting chat requests through the website, as well as, handling inbound calls from consumers that have questions throughout the quoting process. The agent must have knowledge of property insurance and excellent customer service skills.
Duties and Responsibilities :
Answer a high volume of inbound calls / chats relating to homeowner's insurance policies
Resolve customer grievances
Gain cursory knowledge of carrier manuals, guidelines, policies and procedures
Answer questions about products and services
Quote, bind and obtain new policies for the agency through agent of record changes.
Cross-sell
Process endorsements and policy changes
Take payments on new and existing accounts
Note details of all calls and transactions on file.
Ability to accomplish daily goals
Have regular and reliable attendance
Adhere to policies and procedures of employee handbook
Perform other duties as assigned
Skills and Qualifications :
2-20 or 20-44 insurance license with the Florida Department of
Financial Services
4-40 insurance license acceptable, at minimum the 20-44 must be attained within 60 days of hire
Proficient in Microsoft
Office including Word, Excel and Outlook
Reading, writing, typing and computing skills necessary to do the job
Benefit Highlights
Industry leading medical, dental and vision insurance plan
401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
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