What are the responsibilities and job description for the Technical Services Manager position at Universal Stainless?
Job Description
Job Description
Job Title : Product and Technical Services Manager
Location : Bridgeville PA
Department : Sales and Marketing
Reports to : VP Sales and Marketing
Key Responsibilities :
- Operates as the single point of contact for all communications regarding product quality associated with all facilities.
- Acts as the technical lead within the Commercial Group working with our technical disciplines.
- Administers and resolves claims.
- Collaborates with inside Sales to resolve claims and issue credit memos.
- Coordinates educational opportunities with outside sales team, external representatives, and customers.
- Manages Corrective Action Report (CAR) as it pertains to customer claims.
- Charts continuous improvement initiatives including bringing new ideas to the company, financial justification, and prioritizing.
- Develops tools for the Sales team and customers to communicate company capabilities.
- Collaborate with Finance to investigate all Accounts Receivable discrepancies.
- Maintains company website as it pertains to qualifications and approvals.
Skills & Qualifications :
Working Conditions :
Universal Stainless is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
