IT Support Assistant (Temp)

The University at Albany's Office of Facilities Management seeks to hire a skilled and motivated individual that can support a diverse group of end users across the Office of Facilities Management. The successful candidate will be service oriented, possess excellent customer service skills, and have the ability to effectively communicate with customers over the phone, in person and by e-mail as they assist customers with a wide range of technical proficiency.

The IT Support Assistant works within the Administrative Services Unit and reports directly to the Information Technology Manager for the Office of Facilities Management.

Primary Responsibilities:

• Provide technical support for office equipment, computers, and peripherals, including printers, scanners, and mobile devices.
• Set up and configure university-supported hardware and software for employee use.
• Diagnose and resolve operating system, application, and connectivity problems related to email and network services.
• Respond to service requests and incidents in person, via email, telephone, or remote assistance.
• Stay updated with the latest web browsers, operating system updates, and university applications.

Functional and Supervisory Relationships:

• Reports to IT Manager/Facilities Management
• Supervises the following positions: None
• May supervise employees as assigned (if no direct reports at time of filling position)

Minimum Qualifications:

• Six college credits in computer or information science, OR twenty-four hours of vendor training in Help Desk/User Support operations, OR one year of satisfactory work experience in a Help Desk/User Support environment.
• Basic knowledge of Windows OS and computer hardware.
• Working knowledge of MS Office products, including Outlook
• Working knowledge configuring mobile devices (smartphones, tablets)
• Valid driver's license
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Working Environment:

• Typical office environment
• Field work throughout the University
• Heavy Lifting

Professional Rank and Salary Range: Instructional Support Associate, SL-2, $23.68/hour

Special Notes:

• This is a 6 month, part time position being paid $23.68/hour
• Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=185108