FILE CLERK - Part Time

Department: Surgery

Reports to: Team Lead/Practice Manager

Pay Range - $17-$19 hourly

Position Summary: The File Clerk is responsible for organizing and filing patient charts, scanning medical results into the electronic medical record (EMR) system, and ensuring accurate and secure document management. This role also includes assisting with ancillary duties such as entering patients into the transport system and triaging phone calls as needed.

Essential Functions:

• Organize, file, and maintain patient charts in an orderly and accessible manner.
• Ensure all documents are filed accurately and in a timely manner.
• Retrieve and distribute charts for medical staff as needed.
• Answer and transfer phone calls to appropriate staff or location in a high volume vascular imaging office.
• Scan, upload, and index medical results, reports, and other documents into the EMR system.
• Verify accuracy and completeness of scanned documents before submission.
• Maintain confidentiality and security of patient information in accordance with HIPAA regulations.
• Answer and triage phone calls, directing them to the appropriate department or personnel and routing messages as needed.
• Provide support with patient transport within the facility when required.
• Offer general assistance to patients, visitors, and staff as needed.
• Perform other duties as assigned to ensure smooth workflow within the department.
• Check in and/or out patients.
• Establish and maintain a professional and polite rapport with all patients and staff.

Education: High school diploma or equivalent required.

Experience/Qualifications: 2 years of customer service experience required. Medical office experience preferred.