What are the responsibilities and job description for the Support Services Associate position at University Center for Academic Excellence at UNC Charlotte?
Position Information
General Information
Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 000580 NC Salary Grade Equivalency GN05 Classification Title Support Services Associate - Journey Working Title Support Services Associate Salary Range $31,554 - $39,398 Anticipate Hiring Range $31,554 - $39,398 FLSA Status Non Exempt Division Business Affairs Department Business Services (Adm) Work Unit Mail Services Work Schedule
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position
Receive all incoming mail and scan packages utilizing a handheld scanner. Assign packages to Departments utilizing SCLogic tracking software. Assist in assigning student packages during peak season. Handle time and information sensitive mail acquiring signature from Department liaison for all accountable mail. Sort and deliver departmental mail. Employee must use databases, links and tools to locate faculty/staff and reroute unidentified mail or improperly addressed mail. Manage records and retention system for departmental shipping forms and documents. Generate reports from metering machines, perform daily close out procedures reconciling funds and inputting information into databases used for benchmarking. Communicate and collaborate with colleagues to ensure work is completed in a timely manner. Serve as department liaison on Click and Ship shipping software clearly advising departments on shipping options answering questions and inquiries. Use Pitney Bowes software to meter outgoing mail and ensure postage is applied to the correct department fund number. Ensure all mail count and postage data is accurately recorded in database. Position requires frequent rotation on carrier routes for maximum coverage during personnel shortages and authorized absences. Identify potential problems/issues and provide solutions. Utilize SCLogic database and contact United States Postal Service to investigate and resolve tracking and delivery questions/issues. To conduct daily tasks, this position must remain knowledgeable of University and United States Postal Service shipping requirements, procedures, updates and their application. Troubleshoot and perform preventive maintenance on all equipment and software systems. Utilize a state owned vehicle to deliver mail to departments on campus, foundation and Center City.
Minimum Education/Experience
Required Minimum Qualifications:
High school diploma or equivalency.
University Preferred Qualifications
Graduation from high school or successful completion of its equivalency and one year of relevant experience in the area of assignment; or an equivalent combination of training and experience.
Essential Job Duties
Required fields are indicated with an asterisk (*).
Required Documents
General Information
Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 000580 NC Salary Grade Equivalency GN05 Classification Title Support Services Associate - Journey Working Title Support Services Associate Salary Range $31,554 - $39,398 Anticipate Hiring Range $31,554 - $39,398 FLSA Status Non Exempt Division Business Affairs Department Business Services (Adm) Work Unit Mail Services Work Schedule
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position
Receive all incoming mail and scan packages utilizing a handheld scanner. Assign packages to Departments utilizing SCLogic tracking software. Assist in assigning student packages during peak season. Handle time and information sensitive mail acquiring signature from Department liaison for all accountable mail. Sort and deliver departmental mail. Employee must use databases, links and tools to locate faculty/staff and reroute unidentified mail or improperly addressed mail. Manage records and retention system for departmental shipping forms and documents. Generate reports from metering machines, perform daily close out procedures reconciling funds and inputting information into databases used for benchmarking. Communicate and collaborate with colleagues to ensure work is completed in a timely manner. Serve as department liaison on Click and Ship shipping software clearly advising departments on shipping options answering questions and inquiries. Use Pitney Bowes software to meter outgoing mail and ensure postage is applied to the correct department fund number. Ensure all mail count and postage data is accurately recorded in database. Position requires frequent rotation on carrier routes for maximum coverage during personnel shortages and authorized absences. Identify potential problems/issues and provide solutions. Utilize SCLogic database and contact United States Postal Service to investigate and resolve tracking and delivery questions/issues. To conduct daily tasks, this position must remain knowledgeable of University and United States Postal Service shipping requirements, procedures, updates and their application. Troubleshoot and perform preventive maintenance on all equipment and software systems. Utilize a state owned vehicle to deliver mail to departments on campus, foundation and Center City.
Minimum Education/Experience
Required Minimum Qualifications:
High school diploma or equivalency.
University Preferred Qualifications
Graduation from high school or successful completion of its equivalency and one year of relevant experience in the area of assignment; or an equivalent combination of training and experience.
Essential Job Duties
- Receive all incoming mail and scan packages utilizing a handheld scanner.
- Assign packages to Departments utilizing SC Logic tracking software.
- Handle time and information sensitive mail acquiring signature from Department liaison for all accountable mail.
- Sort and deliver departmental mail.
- Employee must use databases, links and tools to locate faculty/staff and reroute unidentified mail or improperly addressed mail.
- Manage records and retention system for departmental shipping forms and documents.
- Generate reports from metering machines, perform daily close out procedures reconciling funds and inputting information into databases used for benchmarking.
- Communicate and collaborate with colleagues to ensure work is completed in a timely manner. Serve as department liaison on 2Ship shipping software clearly advising departments on shipping options answering questions and inquiries.
- Use Pitney Bowes software to meter outgoing mail and ensure postage is applied to the correct department fund number.
- Ensure all mail count and postage data is accurately recorded in database.
- Position requires frequent rotation on carrier routes for maximum coverage during personnel shortages and authorized absences.
- Identify potential problems/issues and provide solutions.
- Utilize SC Logic database and contact United States Postal Service to investigate and resolve tracking and delivery questions/issues.
- To conduct daily tasks, this position must remain knowledgeable of University and United States Postal Service shipping requirements, procedures, updates and their application.
- Troubleshoot and perform preventive maintenance on all equipment and software systems.
- Utilize a state owned vehicle to deliver mail to departments on Campus, the Foundation Building, Early College High School, Center City and United States Postal Service.
- Assist in Bulk when needed.
- Assist in assigning student packages during peak season.
- Other duties assigned.
- Two years of customer service experience with great communication skills.
- Knowledge of Postal regulations and classes of mail.
- Prior experience with Mail delivery preferred.
- Experience sorting and distributing letter mail; obtaining signatures for accountable mail.
- Experience with processing outgoing mail and package-metering, tracking/address label creation.
- Experience with processing mail & packages using tracking software including handheld mobile devices.
- Experience utilizing handheld scanners.
- Ability to organize, implement, and evaluate programs.
- Ability to work cooperatively with others, flexibility of cross training.
- Ability to lift up to 50 lbs. with assistance.
- Ability to multitask and strong attention to detail.
- Valid Driver’s License needed for position.
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- Do not write ‘see resume’ on your application when completing the job duties section.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
- Where did you learn about this posting? (Open Ended Question)
- * Do you have a valid driver's license?
- No
- Yes
- * Do you have at least two (2) years of customer service experience?
- Yes
- No
- If you answered yes to having at least 2 years of customer service experience, can you explain experience and how it will relate to the position you are applying to. (Open Ended Question)
- * Please describe your professional knowledge of Postal regulations and classes of mail. (Open Ended Question)
- * Do you have professional experience sorting and distributing letter mail; obtaining signatures for accountable mail and experience with mail delivery. If so, please indicate your experience. (Open Ended Question)
- * Do you have experience utilizing handheld scanners? If so, please describe how your experience relates to the position you have applied to. (Open Ended Question)
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
Salary : $31,554 - $39,398
