What are the responsibilities and job description for the Infrastructure and Operation Supervisor position at University Health Alliance?

Job Description

JOIN UHA’S TEAM

We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year

Infrastructure and Operation Supervisor

Department : Information Services

FLSA Status : Full Time, Exempt

Salary Level : 3Mgmnt

Primary Purpose

The primary purpose of the position is to ensure high quality and effective compute technology for UHA associates, customers and business partners. Oversees the implementation, support, maintenance, and operations of all information technology infrastructure products and services. Ensures system availability, usability, and survivability. Administers IT guidelines, procedures, goals, and objectives. Develops IT services and solutions to effectively meet the future needs of our organization and end users. Ensures that IT services are seamless, transparent, and effectively delivered, and that problems are promptly resolved. Provides technical support to end users as needed, diagnoses and resolves problem tickets, and monitors applications, system security, backup, and virus protection.

Essential Duties & Responsibilities :

Supports and maintains enterprise IT systems, including troubleshooting and remediation of system issues. Provides technical expertise and recommendations in assessing new hardware and / or software to meet business objectives. Documents system configuration, operating procedures and standards. Provides direction and training to others.
Leads development of network architecture. Monitors and analyzes network performance to meet service level standards. Maintains network integrity and security. Determines network and system requirements based on business objectives.
Assists in planning and implementing security measures to protect computer systems, network, and data. Supports and aligns work efforts with security policies and procedures in place. Identifies potential security issues and confers with HIPAA Compliance Officer as needed.
Assess technology risks, identify and recommend effective solutions, and consults with operations or business units when necessary.
Ensure changes made to production applications and systems are done in accordance with UHA change management processes and procedures.
Partner with a Project Manager or lead the implementation of projects using UHA standard project management methodologies and artifacts. These include development and approval / use of : Business Case Documents, Business Requirements Documents, Solution / Vendor Selection Documents, Gantt Charts, Issue Logs, etc.
Respond to end user support issues and requests. Quickly resolve or escalate resolution to appropriate IS support staff. Monitor and ensure end user needs are satisfied.
Oversees and manages staff to include performance management, setting and managing job expectations and goals, staff development and team performance.
Exceptional verbal and written communication skills
Exceptional interpersonal skills and able to work effectively with others, including superiors, colleagues, and individuals inside and outside UHA
Exceptional analytical and conceptual thinking skills
Perform other duties as assigned

Required Education and Experience :

The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in management information systems or computer science from an accredited college or university or equivalent work experience

5 years of experience in IT infrastructure management, with a proven track record of success.

3-5 years of supervisory experience

Strong leadership and interpersonal skills.

Advanced technical knowledge of network infrastructure, server administration, and cloud technologies.

Experience with IT security best practices and HIPAA compliance standards.

Excellent problem-solving and analytical skills.

Strong project management and organizational skills

Excellent written and verbal communication skills

Preferred and Advanced Qualifications :

Previous experience in Health Care industry

Physical Demands / Working Conditions :

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job.

Must be able to work under pressure

This position is eligible to work from home subject to management approval Hours of Work

May be required to respond to and coordinate remediation activities resulting from a security event during non-normal work hours, e.g., evenings, early morning, weekends.

Vehicles

No vehicle required

Only Hawaii residents will be considered for this position due to the need for availability for in-person duties when required.

Competitive compensation & excellent benefits offered

Visit our website at https : / / uhahealth.com / page / career -opportunities to apply and for details about vacant positions.

An Equal Opportunity Employer

Apply for this job

Receive alerts for other Infrastructure and Operation Supervisor job openings

Infrastructure and Operation Supervisor

What are the responsibilities and job description for the Infrastructure and Operation Supervisor position at University Health Alliance?

What is the career path for a Infrastructure and Operation Supervisor?

Job openings at University Health Alliance

Not the job you're looking for? Here are some other Infrastructure and Operation Supervisor jobs in the Honolulu, HI area that may be a better fit.

We don't have any other Infrastructure and Operation Supervisor jobs in the Honolulu, HI area right now.

AI Assistant is available now!