What are the responsibilities and job description for the Supervisor, Care Connections Access Scheduling position at University Hospitals Careers?
Job Description:
· The Supervisor is responsible for confirming scheduling, eligibility verification, point of service collections, and that the pre-registration workflows are successfully completed to ensure a positive patient experience.
· Supervises the team in the delivery of quality service for Care Connections Access Scheduling.
· Manages daily operations supervision, workload distribution, and prioritization of tasks.
· Responsible for direct, front-line communication with staff to receive and provide direct feedback regarding quality and productivity.
Key Responsibilities:
· Manages overall coaching and mentoring program to ensure staff are effectively supported.
· Drives key staffing decisions associated with development, engagement, and performance accountability plans.
· Serves as an escalation point to handle escalated calls and issues.
· Ensures quality standards are met using available tools and resources.
· Provides input on budget issues, staffing, cost containment strategies, and capital needs.
· Able to handle patient or provider calls and contribute positively to the call center working environment.
· Answers calls during peak intervals and or as instructed by leadership.
· Demonstrates good manners, decorum, and appropriate protocols.
· Avoids and neutralizes conflicts and handles difficult callers in a positive and professional way.
· Formulates a vision while motivating & guiding employees, promoting engagement.
Goals:
· Ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measurable outcomes.
· Anticipates resource needs to meet objectives and implements appropriate processes. Interacting, communicating, building relationships and developing employees.
Salary : $1 - $1,000,000
