What are the responsibilities and job description for the PSR (Internal Leaseback Hires Only) position at University Hospitals Urgent Care by Well?
Job Description
Job Description
The Patient Service Representative is the first point of contact between the patient and clinical staff. The front office position plays a vital role of ensuring & exceeding the expectations of the patient.
ROLE & RESPONSIBILTIES :
- Greet patients and provide instructions to all visitors in a polite and professional manner
- Maintain the readiness of the reception area
- Perform clerical tasks and adhere to established policies and procedures
- Determine and collect each patient’s financial responsibility
- Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing / collection processes
- Assist the practice manager and other staff as required
- Provide overall support for Physicians and office operations
- Understand and enforce standard healthcare regulatory requirements
- Collect and maintain all patient and business documents while maintaining confidentiality
- Perform office procedures including all general administrative duties
- Document Electronic Medical Record (EMR) all medical interventions
- Assure HIPAA and OSHA compliance
- Responsible for traveling to any clinic location to support the staff
EDUCATIONAL REQUIREMENT & QUALIFICATIONS :
PHYSICAL REQUIREMENTS :
