What are the responsibilities and job description for the Intake Triage Specialist, Peds Psychology position at University Hospitals?
Description
What You Will Do
- Function as leader of the Developmental Pediatrics triage team who will connect patients to the appropriate provider/service.
- Develop excellent knowledge of clinical parameters for all division providers to ensure appropriate triage.
- Develop excellent knowledge of outside referral points (i.e., Psychiatry, Neurology) for appropriate triage.
- Assist patients through initial intake process by obtaining clinical and demographic information.
- Determine benefit eligibility.
- Assist patients with insurance questions and financial/billing related issues.
- Telephone and face to face meetings to be handled in a professional, courteous and caring manner.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications
Education
- Bachelor's Degree (Required) and
- Bachelor's Degree Psychology (Preferred)
- experience in Early Education/Childhood Development (Preferred) and
- Clinical experience; Physician billing, managed care/insurance experience (Required)
- Excellent verbal and written communication skills (Required proficiency)
- Excellent organizational skills (Required proficiency)
- Knowledge of PC and Microsoft Office software. (Required proficiency)
- Knowledge of IDX or other billing systems (Preferred proficiency)
- Possess analytical and problem solving skills (Required proficiency)
- Type 55 wpm (Required proficiency)
- Familiar with billing and collection requirements (Required proficiency)
- IDX scheduling and billing (Preferred proficiency)
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
- 10%
