Extra Help/ASK Desk Customer Service Representative (Multiple Open Positions)

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Closing Date : 02 / 03 / 2025

Type of Position : Clerical

Workstudy Position : Job Type :

Temporary (Fixed Term)

Work Shift :

Sponsorship Available :

Institution Name :

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link / button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department : TTAC |

Department's Website :

Summary of Job Duties :

ASK Desk Guest Assistants serve as representatives of the college who have energetic and positive attitudes about UALR and the college experience. They serve as role models for incoming college students. Specific duties are designated by the department hiring manager to include but are not limited to customer service, campus tours, and public speaking. This position is governed by state and federal laws, and agency / institution policy.

Qualifications :

Required Education and / or Experience :

Degree-seeking UA Little Rock student enrolled in classes at the time of application;

Currently classified as a freshman, sophomore, junior, or senior and in good academic standing;

Eligible to legally work 20 hours per week in the United States;

Ability to work a flexible schedule;

Experience with UA Little Rock technology and accounts (Qless, BOSS, Email, Blackboard).

Preferred Education and / or Experience :

Customer service experience preferred

Job Duties and Responsibilities :

Serve as representatives of the college;

Energetic and positive attitudes about UALR and the college experience;

Serve as role models for incoming college students;

Specific duties are designated by the department hiring manager to include but are not limited to customer service, campus tours, and public speaking;

Ability to answer common questions regarding Admissions, Financial Aid, and other student services offices;

Ability to effectively communicate in person while maintaining a positive and professional attitude.

Knowledge, Abilities, and Skills :

Knowledge of UA Little Rock as a whole including campus buildings, operations, academic colleges, campus events, and student services;

Serving as a concierge to all students and guests who are transitioning to UA Little Rock;

Maintain a professional, present, and engaged demeanor;

Knowledge and understanding of the FERPA Privacy Act;

Self-starter;

Prompt and dependable;

Conflict resolution skills.

Additional Information :

Salary Information :

11 per hour

Required Documents to Apply :

Resume

Optional Documents :

Special Instructions to Applicants :

Recruitment Contact Information :

Briana Graham

Assistant Manager for Communications, Customer Services, and Events<

Pre-employment Screening Requirements :

No Background Check Required

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and / or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity :

Hearing, Sitting, Talking

Frequent Physical Activity :

Hearing, Reaching, Sitting, Standing, Talking

Occasional Physical Activity :

N / A

Benefits Eligible :

Salary : $11