Patient Relations Representative

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students".

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date

05/04/2025

Type of Position

Clinical Staff - Kids First/Headstart

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department

ICE | CORE PA Myeloma Access

Department's Website

Summary of Job Duties

Patient Relations Representatives play a critical role in enhancing the patient experience, resolving conflicts, and promoting patient satisfaction within healthcare settings. Through effective communication, advocacy, and administrative support, they contribute to the delivery of compassionate, patient-centered care and help build trust and loyalty between patients and healthcare providers.

Qualifications

Qualifications

Bachelor's Degree in Healthcare or related field of study plus three (3) years of experience in healthcare revenue cycle related functions OR High School Diploma/GED plus seven (7) years of experience in healthcare revenue cycle related functions.

Additional Information

Additional Information

• Coordinate and enhance access to care for UAMS employees ensuring complete confidentiality and work to ensure an optimal level of service at the University of Arkansas for Medical Sciences ambulatory Services.
• Facilitate coordination of appointments and providers ensuring all special needs have been met.
• Work effectively in a team environment, coordinating workflow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to CMS, Joint Commission, EMTALA, and OSHA. Demonstrates a high level of integrity and innovative thinking and actively contributes to the success of the organization. Adheres to UAMS and Patient Access related policies and procedures.
• Adheres to UAMS confidentiality and HIPPA policies.
• Demonstrates knowledge of individual responsibilities during emergency and disaster procedures; annually reviews all safety, infection control and Joint Commission required films and completes annual testing; utilizes campus resources appropriately always mindful of ways to decrease costs and increase reimbursements; submits written ideas and or problems to manager outlining possible changes or potential barriers to workflow processes.
• Ability to work in multiple computer systems and interpret data as appropriate.
• Maintains a good working relationship with patients and families, visitors, physicians, and other employees; interacts with patients/families/significant other using age-appropriate communication skills; offers frequently to assist other employees when needed making a conscious effort to recognize and support co-workers; demonstrates a professional appearance and demeanor and adheres to the hospital and department dress code; demonstrate effective communication skills with all customers including insurance companies and other third party payers; adheres to and enforces code of conduct, campus, hospital, and department policies and procedures.
• Responsible to UAMS employees to secure realistic access to care with the desired provider(s) and guarantee an optimal level of services.
• Contact the UAMS employee patient after services to ensure the patient experience was AMAZING and conduct service recovery as needed.
• Instruct the UAMS employee patient on insurance benefits, patient responsibility, and billing office practices; assist in the resolution of perceived billing issues.
• Educate potential candidates in the Primary Care Medical Home concept including expected benefits, guidelines, and outcomes.
• Ensure that patients and families are aware of amenities provided on campus including valet parking, food and shuttle services, and a retail pharmacy.
• Facilitate communications and access for any willing participant to the Center for Primary Care physicians and staff.
• Maintain internal physician relations in order to enhance the patient experience and eliminate barriers to care.
• Communicate with clinic management and staff to review scheduled UAMS employees and verify services to be provided.
• Address special needs or circumstances of individuals and facilitate immediate resolution.
• Professional Development: Attends required hours of training and/or in-services.
• Attends staff meetings and participates in the orientation and/or training of new staff.
• Participates in annual educational needs and assessments.
• Maintains required job skills competencies and completes skills assessments annually.
• Completes and maintains documentation of continuing education hours annually.
• Other duties as assigned.
  
  

Salary Information

Commensurate with education and experience.

Required Documents to Apply

List of three Professional References (name, email, business title), Resume

Optional Documents

Proof of Veteran Status

Special Instructions to Applicants

Recruitment Contact Information

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity

Grasping, Reaching, Standing, Walking

Occasional Physical Activity

Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping

Benefits Eligible

Yes