Student Fin Resource Assistant

Description

• Serve as initial point of contact regarding the student financial account
• Counsel students regarding payment options and eligibility requirements for federal, state and institutional aid programs
• Make contacts and/or referrals to other administrative staff and departments as appropriate
• Assist students with questions in reference to their student account; act as cashier
• Assist students and parents who are having difficulties navigating on-line enrollment, payment and financial aid processes
• Provide information, forms and/or one-on-one guidance regarding the student financial account
• Process payments towards the account and provides assistance to the student with all aspects of their student account
• Perform daily reconciliation of cash receipts and drawer totals

Examples of Duties

Serve as first point of contact by phone or in person, regarding student financial services, to include: 70%

• Provide accurate information to all prospective and continuing students and/or parents regarding all aspects of the student financial account, educational costs and strategies for meeting college costs
• Using knowledge of federal, state and University policies and procedures, provide information and/or one-on-one guidance to students and/or parents, regarding the availability of financial aid opportunities, the application process, document submission, application deadlines, program eligibility and the posting of funds to the student account
• Answer questions concerning student account charges and billing
• Using professional judgment, resolve issues related to enrollment holds, payment plans, charges and credits making adjustments to student records and accounts as needed
• Gather pertinent information regarding un-resolved issues
• Follow up with other staff within the Student Financial Services office and other University departments to resolve
• Provide follow up to student and/or parent regarding outcome of problem resolution
• Using the Banner system and/or in consultation with financial aid counselors, research, troubleshoot and resolve financial aid delays, including the status of applications while referring complex issues to the appropriate staff member
• Maintain a supply of student financial services related literature for students and parents in the lobby area
• Access student account for amount owed, process payments
• Collect student endorsement on alternative loan checks and apply the check to the student account
• Perform daily reconciliation of drawer total and cash receipts and prepare daily cashiering reports for Accounting Services
• Fiscally responsible for cash drawer in the amount of $250.00
• Provide general technical assistance to students and parents accessing TouchNet, Banner self service, University portal in order to access their student account

• Place departmental orders using Sci-Quest
• Process travel and purchasing card packets as needed
• Complete and print end of day cashiering reports
• Send electronic files
• Receive and process electronic check returns, resubmit and collect as needed
• Assist with financial literacy program as needed
• Maintain website to include:
  • Review and manage content

Typical Qualifications

Education:

• Associate's degree in Business or related field required
• Education may be substituted for experience or experience may be substituted for education
• Note that equivalencies are based on the following: AA = 2 years experience; BA/BS = 4 years experience; MA/MS = 6 years experience; PhD = 8 years experience

• One year customer service experience required
• One year cashier experience preferred
• Previous Banner and Financial Aid experience preferred

Special Instructions:

Full-time benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.

Our faculty and staff are the university’s most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.

Highlights from UCM's total rewards package for full-time employees include:

• 28.75% (staff) and 6% (faculty) defined retirement contribution, paid by the university;

• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;

• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;

• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;

• Available Health and Dependent Flexible Spending Accounts;

• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;

• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.

• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.

• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.

• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;

• UCM offers an Employee Discount Program through Working Advantage.