Student Financial Resource Assistant ll

Description

Serve as initial point of contact regarding all aspects of student financial accounts. Responsible for daily reconciliation of cash receipts and all drawer totals, including end of day reports and bank deposits. Administers the Federal Perkins loan repayment program. Administers the refunding of all student excess financial aid and excess credit funds. Counsel students regarding payment options and eligibility requirements for federal, state and institutional aid program. Make contacts and/or referrals to other administrative staff and departments as appropriate. Process payments towards the account and provides assistance to students and parents who are having difficulties navigating on-line payment and financial aid processes. In the absence of the Asst. Director and Director, make professional decisions as needed.

Examples of Duties

Customer Service: Serve as first point of contact by phone or in person, regarding student financial services. Counsel students regarding payment options and eligibility requirements for federal, state and institutional aid programs. Make contacts and/or referrals to other administrative staff and departments as appropriate. Assist students and parents who are having difficulties navigating on-line enrollment, payment and financial aid processes. Assist students with questions in reference to their student account; Process payments towards the account and provides assistance to the student with all aspects of their student account. Provide information, forms and/or one-on-one guidance regarding the student financial account. Provide accurate information to all prospective and continuing students and/or parents regarding all aspects of the student financial account, educational costs and strategies for meeting college costs. Using knowledge of federal, state and University policies and procedures, provide information and/or one-on-one guidance to students and/or parents, regarding the availability of financial aid opportunities, the application process, document submission, application deadlines, program eligibility and the posting of funds to the student account. Answer questions concerning student account charges and billing. Using professional judgment, resolve issues related to enrollment holds, payment plans, charges and credits making adjustments to student records and accounts as needed. Gather pertinent information regarding un-resolved issues. Follow up with other staff within the Student Financial Services office and other University departments to resolve. Provide follow up to student and/or parent regarding outcome of problem resolution. Using the University ERP system and/or in consultation with financial aid counselors, research, troubleshoot and resolve financial aid delays, including the status of applications while referring complex issues to the appropriate staff member. Maintain a supply of student financial services related literature for students and parents in the lobby area. Access student account for amount owed and process payments. Collect student endorsement on alternative loan and scholarship checks; apply check to the student account. Provide general technical assistance to students and parents accessing University Cashiering/Student billing software, University ERP self-service, and University student portal in order to access their student account. Review and respond to Service Tracking tickets.30%
Financial Responsibilities: Responsible for and provides oversight of daily cashiering functions and verify for accuracy: cash management, reconciliation and audit of cash drawers and cash receipts, Perkins loan payments and preparation of nightly deposit. Responsible for and administers all student refunding of excess financial aid funds including checks to be written and issuing direct deposit to banking facilities. Analyze output for accuracy, create check invoices and direct deposit file. Generate and send nightly electronic ACH files to bank while working with bank personnel and Accounting Services staff to ensure correct deposit of funds and troubleshoot problems. Receive and process electronic check returns; resubmit and collect as needed. Assist with processing of uncashed student refund checks. Process payments and reports associated with the MO State Tax Offset Program. Perform daily reconciliation of drawer total and cash receipts and prepare daily cashiering reports for Accounting Services. Fiscally responsible for cash drawer in the amount of $500.00. 40%
Federal Perkins Loan program: Responsible for providing oversight of the billing, collection and record maintenance of all Federal Perkins/NDSL loan accounts. Administer the Federal Perkins loan deferment and cancellation programs; receive and review requests for deferment including request for forbearance, hardship and disability. Verify information and supporting documents. In accordance with Federal regulations, determine eligibility and approve/disapprove deferment and cancellation requests. Ensure compliance with U.S. Department of Ed due-diligence requirements of Federal Perkins loan program borrowers who have become 30, 60 and 90 days past due; accelerates and sends final demand to borrower for loans that are 120 days past due. Set holds on student accounts as needed based on payment past due status; perform skip tracing as needed. Provide oversight for and ensure compliance with federal requirements in the monthly reporting of Federal Perkins/NDSL disbursements, payments and repayment status to the National Student Loan Data System and National Credit Bureau.Responsible for processing monthly billing of Perkins loan borrowers, due diligence past due notices and deferment and cancellation reminders. Ensures the billing process is completed on time as required by US Department of Education.Responsible for the preparation of the 1098-E file for the IRS.Identify Federal Perkins loans to be placed with 3rd party collection servicers; oversees the placement of accounts to 3rd party servicers for collection action; Review monthly status reports from 3rd party collection servicers; close accounts that are paid in full or accounts that have been deemed uncollectible by the agency. Process payment requests to 3rd party collection services on a monthly basis.Each semester, review UCM electronic enrollment file to identify enrolled students who may be eligible for in school deferments; Perform inquires with National Student Loan Data System/National Clearinghouse to identify borrowers who are attending other schools who might be eligible for in school student deferment. Responsible for processing loan exit interviews and disseminating loan repayment information.In accordance with U.S. Department of Education guidelines, identify and assign defaulted borrowers back to the Department of Education.; review borrower account for appropriate due diligence completed, prepare assignment form, obtain original promissory note for assignment. Responsible for auditing and processing loan consolidation request forms to third party loan consolidation agencies. Responsible for end of month paid in full notices to borrowers. Provide clerical support for external audit. Assist borrowers with the Perkins online portal. 30%

Typical Qualifications

Education:

• Associate's degree in accounting, finance, business or related field.

• Three (3) years customer service experience required.
• One (1) year experience working with Banner and Financial Aid applications in higher education setting preferred.
• Two (2) years' experience in handling high volume banking transactions.
• Knowledge of University policies and procedures preferred.

Special Instructions:

Full-time benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.

Our faculty and staff are the university’s most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.

Highlights from UCM's total rewards package for full-time employees include:

• 28.75% (staff) and 6% (faculty) defined retirement contribution, paid by the university;

• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;

• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;

• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;

• Available Health and Dependent Flexible Spending Accounts;

• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;

• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.

• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.

• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.

• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;

• UCM offers an Employee Discount Program through Working Advantage.