Patient Intake/Scheduling Assistant

Job Summary:

Are you ready for a thrilling opportunity that combines exceptional customer service with the dynamic world of dental medicine? As a Patient Intake/Scheduling Assistant at the School of Dental Medicine, you'll play a pivotal role in delivering top-notch dental care at our School. You'll be the friendly face and voice that greets and assists up to 250 patients daily, both in person and virtually. Your support in operating the Information/Reception areas will be key in triaging and directing inquiries, scheduling appointments through cutting-edge electronic health record systems, and discussing treatment plans with new patients. With a balance of front desk reception and patient check-in, check-out, scheduling, and payment tasks, your days will be diverse, fast-paced, and rewarding. Working alongside dental students, faculty, and staff, you'll ensure that each patient's journey is efficient, professional, and compassionate. Plus, as a valued member of our team, you may occasionally be assigned other exciting duties that align with our vision, mission, and values. This is your chance to start your career in clinical support for dental medicine while enjoying a stimulating and fulfilling day-to-day experience.

Key Responsibilities:

Front Desk Reception/Phones/Virtual Communication - 50% (Essential Function)

• Greet and assist virtual, phone and walk-in customers.
• Decides which patient concerns or inquiries need to be passed on to the clinic director, office manager, resident, or faculty.
• Page students, staff and faculty and takes messages as necessary.
• Provide exceptional customer service to the 250 patients seen daily.
• Answer all incoming calls and disseminate appropriately to the correct person or department.
• Handle patient inquiries and provide information regarding dental school policies.

Patient Check-In/Check-Out, Scheduling/Payment - 50% (Essential Function)

• Greet patients and monitor patient check-in and check-out.
• Maintain and retrieve confidential patient records including updating patient information and signatures.
• Work with patients, students, coordinators, faculty, and/or staff to schedule and troubleshoot and/or resolve scheduling issues. **
• Complete timely outbound/inbound patient calls to schedule new and returning patients - as assigned. **
• Understand school financial policies.
• Register new patients in electronic health records.
• Work with faculty, students, coordinators and other staff in solving scheduling and/or billing issues.
• Verify financial information and notify patient if payment is due.
• Accept payments from patients for planned, in process, or completed treatment.
• Facilitates efficient, professional, and confidential patient/student/faculty interaction.
• Facilitate the release of dental records for requesting patients, legal and/or private dental practices

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, Colorado.

Why Join Us:

The University of Colorado School of Dental Medicine is nationally recognized for the quality of its educational programs, its interdisciplinary research and its excellent clinical care programs that contribute to the health and well-being of many of Colorado's most underserved citizens. We are invested in creating career pathways, learning and development opportunities, and developing people infrastructures to support the workforce.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Two years of general clerical experience, which includes one year of experience working in a medical/dental environment.
  • College or university course work, appropriate to the work assignment, may substitute for the experience on a year-for-year basis but not for the one year of experience working in a medical/dental environment.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience working with faculty, staff, and students in a higher education environment.
• Experience working in a dental or medical office environment.
• Bilingual in English and Spanish.

Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, designing forms, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of electronic health record system.
• Knowledge of teleconferencing software (i.e. Zoom).
• Ability to efficiently organize, multi-task, and prioritize duties and tasks.
• Ability to work in a fast-paced, high-volume environment.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills
• Proficient computer skills.
• Ability to interpret and follow complex rules, regulations, policies, procedures, and guidelines.
• Ability to handle sensitive matters that require discretion and confidentiality.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Jordan Burt, jordan.burt@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by 12/31/24

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $39,060 - $45,314.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.