What are the responsibilities and job description for the Front Desk Assistant position at University of Colorado Boulder?
Requisition Number:
61950
Location:
Boulder, Colorado
City
Boulder
State
Colorado
Employment Type:
University Staff
Schedule:
Full-Time
Posting Close Date:
12-Feb-2025
Date Posted:
04-Feb-2025
Job Summary
The Campus Dining Services (CDS) team with CU Boulder is currently accepting applications for a Front Desk Assistant! This is a front-line position that serves as a primary point of contact for both customers and campus partners, offering strategic office support for Campus Dining Services’ (CDS) central administrative office. This position will manage multiple communication and computer systems, while presenting a professional, courteous, and inclusive demeanor to internal and external guests in all communications. Clients include students, parents, CU faculty/staff, and members of the community. This position serves to answer questions, make appointments, provide direct support, and refer to appropriate services inside or outside the department.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are
The Division of Student Affairs consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.
The work in Student Affairs supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills and find help if they need it. Many departments provide involvement opportunities, educational resources and support services to help students find their community and build lifelong skills. Student Affairs also has shared services departments that support the work and staff of our student-facing areas, including areas like assessment, business services, financial planning, human resources, marketing communications and information technology (IT).
With over 800 staff members in the Division of Student Affairs, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.
Campus Dining Services leads the industry with outstanding quality food and dining experiences. Campus venues include residential dining halls, catering and retail outlets with staff who strive to make each student's experience the best it can be. Serving about 3 million meals each year, Campus Dining Services is dedicated to expanding sustainability efforts and providing options to guests with dietary restrictions and allergens.
What Your Key Responsibilities Will Be
Guest Relations
- Serve as the first point of contact between CDS, the university, and external constituents. If needed, direct inquiries to appropriate entities.
- Support the coordination and communication of the logistics of all non-traditional meals, which includes all meals purchased through a campus invoice, as well as various pre-collegiate outreach events, summer conferences, student orientations, move-in week activities, etc.
- Monitor, organize, and replenish the supply of all guest meal cards. Ensure that all meal/event information is recorded and appropriate paperwork completed, such as date, location, meal numbers, time, and billing.
- Provide specific directions as special or unusual situations arise.
- Troubleshoot or redirect problems/complaints that may arise in food delivery, food service, meal plans, foodborne illness, etc.
- Use discretion, judgment and personal accountability to resolve issues.
- Using event management software, schedule and book reservations for meeting rooms, including two private dining rooms and various conference rooms throughout campus.
Administrative
- Assist in maintaining CDS organizational charts.
- Serve as a centralized support area for dining unit managers and staff.
- Pick up and sort the daily mail to be delivered to the appropriate dining locations.
- Keep CDS’s central administrative office clean, presentable, and free of clutter.
- Perform filing and data entry tasks.
- Submit maintenance work order requests.
- Help monitor the inventory of office supplies and report on inventory par levels.
- Receive, sort, and store office supplies.
- Coordinate business parking permits for staff.
Communication
- Support the distribution of communication of CDS information, including meal plan options, costs, locations, hours, and operating schedule to students, strategic partners, and the CU and Boulder community.
- Field customer queries and complaints via phone calls, emails, and walk-ins.
- Inform the CDS Administrative Staff on developing and ongoing issues and prioritize business which requires their action and attention.
Other duties as assigned
What We Can Offer
The annual salary for this position is $41,712.
- Our outstanding benefits include:
- Paid days off: 22 vacation days, 15 sick leave days and 11 holidays per year.
- Access to medical, vision, dental and life insurance.
- Tuition reimbursement.
- A 10% employer contribution retirement plan.
- EcoPass for free RTD rides.
- Opportunity for career growth within the Division of Student Affairs and the CU Boulder campus.
Benefits
The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.
Be Statements
Be collaborative. Be excited. Be Boulder.
What We Require
- Two (2) years of relevant experience in an occupation related to the work assigned to this position OR A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.
What You Will Need
- Strong proficiency with the Microsoft Office suite (Excel, Word, Outlook, etc.) and ability to learn additional computer systems.
- Proven track record of adapting within a high-paced environment.
What We Would Like You to Have
- Bachelor’s Degree in communications, business, or related field.
- Two years of experience working in a higher-education setting.
- Two years of full-time experience in the administration or coordination of centralized business operations.
Special Instructions
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by February 12, 2025 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Essential Services
This position is designated “essential/critical services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for regularly assigned shifts during emergency campus closures.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu
