Supervisor, Patient Services/Accounts

Job Detail

• Job Title:

  Supervisor, Patient Services/Accounts

• Department:

  62042-Patient Access

• Location:

  Farmington

• FTE%:

  1

• Shift

• Search #:

  2025-1116

• Closing Date:

  03/27/2025

• Recruiter:

  Shirden, LyAsia J.

Additional Links:

• This position is Benefit eligible; click here for an overview of available benefits.
• This position is covered by the UHP Bargaining Unit; click here to review the current UHP Contract.
• This position is in salary group UHP-08; click here to review the current UHP Pay Plan

At the UConn Health, this class is accountable for supervising the patient account functions.

SUPERVISION RECEIVED:

Receives general direction from a higher ranking official.

SUPERVISION EXERCISED:

Supervises lower level employees as assigned.

EXAMPLES OF DUTIES:

Schedules, assigns, oversee and reviews the work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on the development of policies and standards; participates in unit budget development; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; participates in negotiations with third party carriers for optimal reimbursement; manages physician files; reviews/approves all write-offs and notarizing of documents; responds to complex patient account problems; monitors special/courtesy accounts for accuracy; assures effective review of third party payments; maintains monthly A/R reports, cash reports, billing statistics; reviews discharge edit for delinquent data; performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED

KNOWLEDGE, SKILL AND ABILITY:

Considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant State and Federal laws, statutes and regulations; knowledge of patient accounting, professional fee billing systems and health care administration; considerable interpersonal skills; considerable oral and written communication skills; ability to schedule and prioritize workflow; supervisory ability.

EXPERIENCE AND TRAINING:

General Experience:

Six (6) years' experience in a health care, patient services, patient accounts environment.

Substitutions Allowed:

Bachelor's Degree and two (2) years of experience in a health care, patient services, patient accounts environment.

Special Requirements:

• 6 years of ED leadership with 3 years of EPIC experience

• HFMA CR certification or CHAA Certification is preferred

• Two years of employee scheduling experience

SCHEDULE: Full-time, 40 hours per week, Monday-Friday including various shifts.

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.