Cashier Office, Manager (Fiscal Sp., Sr., 0081626)

Description

Position Title:                     Manager, Cashier Office (Fiscal Specialist, Sr.)
Position Number:              81626
Hiring Unit:                        VP Budget & Finance, Financial Mgt Office, Bursar
Location:                            Manoa Campus
Date Posted:                     February 4, 2025
Closing Date:                    February 19, 2025
Band:                                 B, minimum $5,250/month
Salary Information:  salary schedules and placement information
Full Time/Part Time:         Full-time
Temporary/Permanent:    Permanent
Funding:                            General

Duties and Responsibilities
(* Denotes Essential Functions)

• *Leads the UH Manoa Cashier's Office operations, implementing strategies for effective fiscal controls and ensuring accuracy in charges, refunds, and reconciliations.
• *Supervises and optimizes the performance of staff involved in accounting, cashiering, and cash management activities.
• *Responsible for third party merchant accounts and contracts.
• Prepares and analyzes financial reports, contribute to special studies on tuition revenue, and enforce tuition waiver policies for UH Manoa.
• Maintains up-to-date knowledge of relevant laws and regulations, advising Manoa executive and senior management on the impact of policy changes.
• Develops and delivers training on campus level cashiering procedures and policies.
• Handles and resolves billing and payment disputes for UH Manoa, negotiating solutions to maintain positive relationships with students, faculty, staff, and parents that align with published policies.
• Advises senior Manoa management of Manoa tuition assessment as well as any Manoa payment, refund, or cashiering issues. Alerts Bursar's office of issues within the student information system and or the payment system.
• Other duties as assigned.

Minimum Qualifications

1. Possession of a baccalaureate degree in Business, Business Administration and 4 years of progressively responsible professional experience with responsibilities for fiscal management, or cashiering operations, or accounts receivable and collections; or an equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of principles, practices and techniques in the area of financial services or cashiering operations, or accounts receivable and collections, or fiscal management and customer service as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with financial services, or cashiering operations, or accounts receivable and collections or fiscal management and customer service.
4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software.
8. Demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Desirable Qualifications

1. Experience working with student financial services and/or student accounts receivable in an University setting.
2. Knowledge of federal Title IV regulations.
3. Knowledge of Banner SIS.
4. Knowledge of the University's Financial Management Information System (KFS).
5. Knowledge of computerized payment systems.
6. Supervisory experience in a medium to large organization.
7. Customer service experience in a medium to large organization.

To Apply:
Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following: (1) resume; (2) cover letter indicating interest in the position and how the minimum and desirable qualifications of the position are met; (3) the names and contact information (telephone number and email addresses) of at least three professional references; and (4) copies of educational transcripts with CONFIDENTIAL DATA (ie. social security number, birth date, etc.) REDACTED.  If requested transcripts are unobtainable by closing date, please indicate so where transcripts are required as an attachment.  You will have a grace period of 7 days from closing date to email copies of your transcripts to systempo@hawaii.edu.  Official transcripts will be required if selected to fill the position.  INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.

Note: If you have not applied for a position before using NeoGov, you will need to create an account.

Inquiries:
System Office of Human Resources, systempo@hawaii.edu

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.  For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. 

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.  

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.  

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/

Salary : $5,250