Financial Aid Manager (0080975)

Description

Title:                                                  Financial Aid Manager  

Position Number:                           0080975  

Hiring Unit:                                      Student Affairs – Financial Aid Office  

Location:                                          Maui College 

Date Posted:                                    January 29, 2025 

Closing Date:                                  Continuous

Salary:                                               Salary schedules and placement information

Additional Salary Information:   Pay Band B: Minimum $5,250/month

Full Time/Part Time:                      Full Time  

Temporary/Permanent:                Permanent 

Funding:                                           General  

Other Conditions: 

This is NOT a remote position – the job requires in-person work.

SERVICE ADMINISTRATION & ENROLLMENT PROGRAMS  

1. Exercises senior administrative responsibility in providing leadership, vision, direction, expert guidance, and accountability for programs, services, and activities related to student attainment of their educational goals through financial aid resources.   
2. Collaborates with stakeholders to create, implement, and evaluate a variety of strategies, services, programs, and activities directed toward helping students address financial issues and needs that impede enrollment and educational goal attainment.
3. Plans, administers and evaluates financial aid programs to ensure adherence to laws, regulations, policies, and guidelines of the federal government, state government, and University. 
4. Crafts, implements, and evaluates processes and procedures to ensure accuracy and efficiency of service as well as submitting annual fiscal and other programmatic reports as required by federal, state, or University requests.
5. Monitors student financial aid histories and assesses the impact of past aid on student eligibility to receive future aid, ensuring student compliance with satisfactory academic progress as specified by the federal government, state government, and University policies.
6. Promulgates, implements, and evaluates financial aid criteria, processes, and procedures affecting the financial needs of the student applicant pool, setting priorities within the applicant pool, and responding with aid awards to the extent possible. 
7. Evaluate policies and practices to ensure the equitable and fair administration of aid to all qualified students and to comport verification reviews, award revisions, and loan originations with federal, state, and institutional requirements. 
8. Serves as senior campus liaison with Banner Central, General Accounting & Loan Collection, System Financial Aid, and other offices to manage and maintain online financial aid modules and information systems of Banner and STAR.
9. Leads the creation and delivery of quality services to students so they may better understand financial aid and receive financial aid guidance.  
10. Develop and execute communication plans and promotional materials, including management of content and formats of web pages and other social media.

1. Oversees institutional responses to inquiries promptly face to face, in writing, via email, phone, and other media.
2. Evaluate and decide on individual situations requiring special consideration, offering guidance and leadership in matters related to satisfactory academic progress, complete withdrawals, R2T4, budgeting, loan repayment, exits, and defaults.         
3. Assists Admissions and Records Teams with events related to the recruitment, application, enrollment, and matriculation of prospective, accepted, and enrolled students.

 ADMINISTRATIVE SERVICES  

1. Manages and directs facilities, services and operations related to federal, state, and institutional aid, and private scholarships.
2. Provides oversight and direction for the recruitment, selection, training, supervision and evaluation of all professional and administrative financial aid employees, including interns, practicum students, and student assistants.     
3. Establishes, promotes, and sustains a culture of positive customer service to assist students and their families in applying and using financial aid resources to meet students’ educational goals.
4. Exercises budgetary direction and accountability for delegated accounts.  
5. Develops, implements, interprets, and revises, as needed, appropriate policies, procedures, and operational manuals governing assigned programs, facilities and services, directing others in reviewing and evaluating such policies and procedures.
6. Collaborates with others in the concept, design, development, and production of all outreach materials, informational brochures, literature, and other social media used for student financial aid, services, and literacy. 

OTHER  

1. Provides management skills and knowledge to include serving in the absence of a supervisor.  
2. Other duties as assigned. 

Minimum Qualifications 

Education and Professional Work Experience

• Possession of a baccalaureate degree in Business Administration, Management, Social Sciences, Education, or a related field and five (5) years of progressively responsible professional experience with responsibilities for providing educational services or assistance to students, including student financial aid administration, student support services, student affairs administration, or administrative support or related work experience, including supervisory experience; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.    

Knowledge, Skills and Abilities

• Considerable working knowledge of principles, practices, and techniques in the area of student financial aid, student support services, and student affairs administration as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles, and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations theories, and systems associated with student financial aid, student support services, or student affairs administration.
• Demonstrated ability to resolve wide-ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative, and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally, and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• Demonstrated ability to operate a personal computer, apply word processing software.
• Demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Supplemental Minimum Qualifications 

1. Considerable knowledge of organizational processes as applied to the management and analysis of operations, services, facilities, and programs.
2. Demonstrated ability to facilitate groups towards collaborative problem-solving.  
3. Ability to interpret and apply legal and policy provisions to situations consistently.
4. Ability to work outside normally scheduled business hours including evenings and/or, weekends as necessitated by branch requirements.
5. Ability to apply analytical approaches especially in data extrapolation, review, and analysis to discern trends and to develop strategies to address such trends and concerns.
6. Demonstrated ability to work effectively with multicultural populations.
7. One year of supervisory experience in enrollment services or student affairs. 

Desirable Qualifications  

1. Five (5) years of professional experience with responsibilities in higher education delivering financial aid services.
2. Two years of supervisory experience in enrollment services or student affairs.
3. Significant experience working with non-traditional students and minority populations.
4. Significant experience with student information systems in higher education. 
5. Skilled in team-building and developing collaborative partnerships.
6. Master’s degree in business administration, educational administration, or public administration.

Inquiries:              

Name:                    UH Maui College, Human Resources

Phone:                   808-984-3381

Email:                    maui-hr-l@lists.hawaii.edu 

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED  

To Apply:Click on the "Apply" button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application, applicants must attach the following:

1. A one- to two-page statement outlining ways in which you meet the minimum and desirable qualifications; 
2. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOT be accepted.
• Diplomas and copies will NOT be accepted.

1. Resume
2. Three (3) professional references with contact information (including email addresses)
3. Optional letters of recommendation.

Incomplete applications will NOT be considered.NOTE:  

• The application will be incomplete if materials are unreadable, illegible, password protected, missing, or corrupted; therefore, late or incomplete applications will not be considered.  All requested documents/information become the property of Maui College and will not be returned.
• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).

If you have not applied for a position before using NEOGOV, you will need to create an account.

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status.  For more information, visit:  https://www.hawaii.edu/offices/eeo/policies/

 Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
 
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
 
 In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. 
 
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/   

Salary : $5,250