What are the responsibilities and job description for the Student Support position at University of Hawaii?
Description
Title: Student Services (Enrollment Specialist), Pos #97484
Position Number: 97484
Hiring Unit: Student Services, Admissions & Records
Location: Honolulu Community College
Date Posted: January 14, 2025
Closing Date: January 29, 2025
Band: B
Salary: salary schedules and placement information
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Permanent
Other Conditions:
General funds to begin approximately March 2025, pending position clearance, availability of funds, satisfactory performance and program needs.
Duties & Responsibilities (*denotes essential functions):
- Represents Honolulu Community College (HonCC) and its programs, including admissions, registration, campus resources and academic programs, to external and internal constituencies via face-to-face and virtual events, as well as through written correspondence, email, telephone, texting and social media.
- Develops, coordinates and implements recruitment and enrollment related strategies, processes, activities and procedures to support potential students through the enrollment process. Attend and participate in recruitment fairs and various events to promote HonCC which includes evenings and weekends hours.
- Establishes and maintains long-term partnerships with public and private Hawai‘i high schools by coordinating and participating in recruitment and enrollment activities at various locations including neighbor islands, and serves as the primary HonCC liaison.
- Creates and implements recruitment and enrollment strategies for prospective high school student groups including those who are low income, underrepresented. Responsible for tracking and maintaining meaningful contact with students leading to enrollment.
- Collects and analyzes data to evaluate enrollment efforts and uses data to identify strategies and areas for improvement.
- Serves as the Designated School Official with SEVIS to assist in the management of international student affairs to include I-20 issuance/reporting, INS advising and OPT tracking.
- Facilitates the development of informational material about Honolulu Community College for distribution to students, parents, teachers, administrators, and other centers of influence.
- Uses technology and UH systems (SIS, CRM, etc.) to track students and facilitate communication to support recruitment and enrollment.
- Establishes effective working relationships and partnerships with educational officials public and private, to promote HonCC, its programs and student enrollment.
- Supervises student assistants and student ambassadors who support recruitment and enrollment efforts.
- Assists the Registrar to establish internal procedures to ensure compliance with Honolulu Community College, UH System, state, federal or other pertinent policies, rules and regulations.
- Keeps abreast of current developments in higher education relevant to assigned functions
- Represents HonCC on system-wide committees and working groups focused on enrollment and community engagement, ensuring that the needs and voices of the local community are reflected in broader institutional enrollment strategies.
- Other duties as assigned
Minimum Qualifications:
- Possession of a baccalaureate degree in counseling, education, humanities, social sciences, sociology, psychology, business, marketing, STEM, or related field and 3 year(s) of progressively responsible professional experience with responsibilities for educational enrollment, recruitment, student/educational counseling, admissions & records, financial aid, or other related student services field; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
- Considerable working knowledge of principles, practices and techniques in student recruitment or enrollment as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
- Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student enrollment, admissions, records, and information.
- Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
- Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
- Demonstrated ability to operate a personal computer and apply word processing and spreadsheet software.
- Demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
- Ability to travel independently in a timely and efficient manner to various locations on O‘ahu and neighbor islands as necessary.
- Able to work evenings and weekends as required.
Desirable Qualifications
- Master's degree in counseling, education, sociology, psychology, business, marketing, humanities or related field.
- Demonstrated experience in student services, enrollment, or transition from secondary education to higher education.
- Working knowledge of community college mission, admission policies and procedures, financial aid process, academic programs, or student support services.
- Knowledge of nontraditional student populations that include socio-economically disadvantaged youth, underrepresented communities
- Ability to develop positive relationships with centers of influence in high schools and administrators and professionals in higher education.
To Apply:
Click on the “Apply” button on the top right corner of the screen to complete an application and attach required documents (please redact SSN & birthdate on all uploaded documents).
Required Documents include:
1) Graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position; an unofficial copy of the transcript (e.g., copy) must be submitted with the application, and original official transcript(s) will be required at the time of hire. Copies of transcripts must be attached to your application as evidence of the required degree (or coursework); if transcript(s) are not provided, the candidate’s degree(s) or coursework will not be considered. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA; expense of the evaluation shall be borne by the applicant.
2) Cover letter explaining how you meet the minimum and desirable qualifications
3) Resume
4) Names and contact information (including e-mail address) of at least 3 professional references.
Letters of recommendation are optional. Separate documents and application materials must be submitted for each position. All documents/information submitted become the property of Honolulu CC and will not be returned. Late or incomplete applications will not be considered. The application will be considered incomplete if materials are unreadable. Applications lacking copies of official transcripts will be reviewed based on work experience equivalency to meet MQs. Minimum qualifications must be met by the closing date. Note: If you have not applied for a position before using NEOGOV, you will need to create an account.
Inquiries:
Honolulu Community College
Human Resources Office
honcchr@hawaii.edu
808-844-9144
EEO/AA, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/. Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
The University of Hawai'i does not discriminate on the basis of age, race, sex, color, national origin, or disability in its programs and activities. For more information or inquiries regarding these policies, please refer to the following link: https://www.hawaii.edu/titleix/help/coordinator/
Honolulu Community College does not discriminate on the basis of age, race, sex, color, national origin, or disability in its programs and activities: http://uhcc.hawaii.edu/ovpcc/nondiscrimination/.
