What are the responsibilities and job description for the User Services Spec 3 position at University of Houston?
Department: Technology Admin
Salary: Salary Commensurate with Experience and Education
Description
Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.
Department is willing to accept education in lieu of experience and experience in lieu of education.
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The policy of the University of Houston-System and its universities is to ensure equal opportunity in all its educational programs and activities, and all terms and conditions of employment without regard to age, race, color, disability, religion, national origin, ethnicity, military status, genetic information, sex (including gender and pregnancy), sexual orientation, gender identity or status, or gender expression, except where such a distinction is required by law.
Salary: Salary Commensurate with Experience and Education
Description
Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.
- Provides support to the academic public regarding intrinsic operating systems problems.
- Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.
- Provides informal hands-on training to users on the use of computers.
- Develops and maintains current technical documentation and on-line helpfiles in Support Services.
- Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
- Participates in the development of software for Support Services on an as-needed basis.
- Conducts projects to install or evaluate software or procedures in its use.
- Provides support for printers and printer queues on the UH network.
- May provide training to faculty, staff and/or students in a formal classroom environment.
- Performs other job-related duties as assigned.
Department is willing to accept education in lieu of experience and experience in lieu of education.
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The policy of the University of Houston-System and its universities is to ensure equal opportunity in all its educational programs and activities, and all terms and conditions of employment without regard to age, race, color, disability, religion, national origin, ethnicity, military status, genetic information, sex (including gender and pregnancy), sexual orientation, gender identity or status, or gender expression, except where such a distinction is required by law.
