Technical Product Manager - ESM

Technical Product Manager - ESM Posting Number: SP004795P Division/College: Information Technology Services Department: Enterprise Applications Location: Moscow, Off Campus Location - Remote/Hybrid Option Posting Context Statement: Join us at the University of Idaho as a Technical Product Manager overseeing our Enterprise Service Management (ESM) product portfolio. In this role, youll collaborate with key stakeholders and partners to streamline service delivery across the organization, lead the development of new features, and work alongside cross-functional teams to deliver impactful projects. Your expertise will ensure the seamless operation of our IT services, playing a critical role in advancing the universitys mission and supporting our community. Position Overview: The Technical Product Manager contributes to the planning, design, and development of enterprise applications. This position is responsible for the success of a product or family of products. This position will work closely with cross-functional business leaders, peers, and technology leadership to ensure systems are positioned for the growth of the University. This includes performing or supervising analysis, design, development, and testing, to ensure the deployment of reliable, secure, and scalable business-critical applications and platforms. The Technical Product Manager works in a collaborative environment with business and technology owners and fosters a culture of teamwork and support across the University and within the technology team.This position is a blend of product and project leadership and will require partnering with cross functional teams to achieve high performance levels with application services and support the alignment of team activities with the Universitys business needs.Duties may include:

• Understand and represent user needs
• Define a vision and roadmap for a product
• Align stakeholders around the vision for the product
• Prioritize product features and capabilities
• Manage a product backlog
• Oversee development stages and evaluate progress
• Serve as a liaison between department stakeholders and development
• Collaborate across teams to empower independent decision-making
• Administer applications
• Provide high level reporting to departments across the university
• Other duties as assigned

Possible remote or hybrid option Required Experience:

• Three years working with software applications in a technical or functional support role
• Prioritizing work and ensuring projects and workloads are completed on time

Required Education:

• High School Diploma or equivalent

Required Other:

• Experience in a customer facing or customer support role
• Experience collaborating with customers, partners and teammates both in-person and remotely

Additional Preferred:

• Five or more years of experience working with software applications in a technical or functional leadership role
• Bachelors degree in Business, Management of Information Systems, Information Technology, or a related field.
• Agile Certification (e.g., Product Owner, Scrum Master or similar)
• Project management certification (PMP-PMI or similar)
• ITIL Certification
• Experience working in higher education
• Experience with:
  • ESM tools such as TeamDynamix, Jira or ServiceNow
  • Using enterprise reporting tools such as Argos and Power BI
  • Project management tools such as Jira, Azure DevOps, MS Project
  • Modern API development with web services
  • Source Code Control / Versioning tools (e.g., Git).

Physical Requirements & Working Conditions:

• None

Degree Requirement: N/A: No degree requirement FLSA Status: Exempt Employee Category: Exempt Pay Range: $85,000.00 DOE Type of Appointment: _of_Appointment FTE: 1 Full Time/Part Time: Full Time Funding: A visa sponsorship is available for the position listed in this vacancy: No Posting Date: 03/19/2025 Closing Date: Open Until Filled: Yes Special Instructions to Applicants: Position will remain open until a qualified pool of candidates are selected. Applications received on or before April 2, 2025, will receive first consideration. Please answer the supplemental questions included in the application. Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources Background Check Statement: Applicants who are selected as final possible candidates must be able to pass a criminal background check. To apply, visit https://uidaho.peopleadmin.com/postings/47759 The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities. Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-606841f3601a29449183bd8d4ac9c977