What are the responsibilities and job description for the IT Specialist or Senior IT Specialist - Instructional Computing Services - Technology Services position at University of Illinois College of Veterinary Medicine?
IT Specialist or Senior IT Specialist - Instructional Computing ServicesTechnology Services - University of Illinois Urbana ChampaignTechnology Services at Illinois is excited to announce an opening for an IT Specialist or Senior IT Specialist. We are seeking individuals who are passionate about technology, problem-solving, and contributing to a vibrant academic community. Instructional Computing Services (ICS) is responsible for campus wide computer labs and classrooms, virtual desktops and printing services. In this role, you'll have the opportunity to work collaboratively with team members and campus units, gaining diverse experience while supporting our essential services.Ideal candidates will have experience supporting desktops, solid understanding of desktop operating systems and excellent critical thinking skills. We encourage qualified individuals to apply to join our dynamic team! Work for this position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University’s Workplace Flexibility policy. Sponsorship for work authorization is not available for this position.
Why Work at Technology Services?
Highlights Of Employee BenefitsJob Summary
This position provides support for the IT needs of approximately 1,000 computers and other IT related devices in numerous computer labs and classrooms across campus. Responsibilities include the daily administration, technical duties and customer support associated with the maintenance and utilization of workstations, instructional systems, printers and printing systems, and network infrastructure.Duties & ResponsibilitiesTechnical support of large-scale teaching and learning environment
Step 1) Submit the Staff Vacancy Application using the “Apply for Position” button below.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), and names/contact information for three references.For further information about this specific position, please contact Dallas Johnson at dallas1@illinois.edu.For questions regarding the application process, please contact 217-333-2137.The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.Requisition ID: 1028966
Job Category: Technical
Apply at: https://jobs.illinois.edu
Why Work at Technology Services?
Highlights Of Employee BenefitsJob Summary
This position provides support for the IT needs of approximately 1,000 computers and other IT related devices in numerous computer labs and classrooms across campus. Responsibilities include the daily administration, technical duties and customer support associated with the maintenance and utilization of workstations, instructional systems, printers and printing systems, and network infrastructure.Duties & ResponsibilitiesTechnical support of large-scale teaching and learning environment
- Administer and maintain computer workstations and printers.
- Install and configure workstations; maintain and upgrade Microsoft Windows and Mac OS workstations by utilizing Technology Services Endpoint Management Systems including but not limited to: MECM, Workspace One, Munki, and other tools as adopted.
- Package, deploy, support and maintain various specialty applications utilizing Endpoint Management Systems.
- Senior level: Package, deploy, and support complex applications.
- Provide timely software and hardware support and troubleshooting, including resolving network-related issues in Technology Services supported labs.
- Senior level: Provide timely software and hardware support and troubleshooting, including resolving network-related issues in supported computer labs and classrooms across campus.
- Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus.
- Configure user accounts, security groups and permissions in Microsoft Active Directory.
- Edit and maintain Group Policy Objects in Active Directory.
- Senior level: Manage, edit and maintain Group Policy Objects in Active Directory.
- Activation and troubleshooting of network ports.
- Senior level: Create and manage networks, including activation of ports, troubleshooting, and resolving problems.
- Monitor workstations and systems for patching and respond to potential vulnerability security alerts.
- Monitor print supply inventory and recommend timing of replacement inventory.
- Assist with Papercut portal functions such as, reports, refunds, and research.
- Senior level: Perform Papercut portal administration in addition to reports, refunds, and research.
- Respond and troubleshoot A/V support requests in Technology Services Labs; and escalate more involved issues to the appropriate service team.
- Install, maintain, troubleshoot, and provide user support for VOIP (MS Teams) phones.
- Install, maintain, and troubleshoot external devices like scanners and Wacom tablets.
- Provide tier I support for VDI environment.
- Senior level: Provide support and documentation for VDI environment.
- Assist with the full life cycle of an endpoint from procurement and inventory, to setup and reporting, through proper disposal.
- Senior level: Responsible for the full lifecycle of an endpoint from procurement and inventory, to setup and reporting, through proper disposal.
- Assist in evaluating new and current technologies for possible enhancement of services to supported labs.
- Assist in project planning for purchasing and deploying physical hardware and as well as upgrades to operating systems and applications.
- Collaborate with representatives from ICS supported campus units.
- Senior level: Act as a liaison to other campus IT groups, coordinate resource sharing and collaboration with other campus IT units to ensure their needs are met.
- Communicate to stakeholders about service offerings and issues.
- Identify opportunities for duplication reduction and overlap in the services and technologies.
- Senior level: Plan for disaster recovery and business continuity as deemed appropriate to the visibility, importance, and risk factors of the IT service.
- Senior level: Communicate with vendors or other third parties using predefined methods for ticket submission, support, and enhancement requests; escalate issues with those parties in an agreed upon manner.
- Senior level: Generate and approve analysis documents of technical issues.
- Senior level: Evaluate new and current technologies for possible enhancement of services to supported labs.
- Senior level: Responsible for project planning for purchasing and deploying physical hardware and as well as upgrades to operating systems and applications.
- Other duties as assigned.
- Act as an advocate for customers of the service.
- Apply and contribute to the creation and maintenance of service-based documentation.
- Investigate and resolve customer satisfaction issues.
- Work non-traditional hours and/or respond to on call requests to provide 24 x 7 service availability, as needed.
- High school diploma or equivalent.
- Any one or any combination totaling two (2) years (24 months) from the following categories:
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
- Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
- High school diploma or equivalent.
- Any one or any combination totaling four (4) years from the following categories:
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
- Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
- Demonstrated experience providing desktop support and deployment tools used in conjunction with Windows, macOS or mobile devices - such as Microsoft Endpoint Configuration Manager (MECM), Intune, Workspace One, or Munki.
- Experience with Windows or Macintosh desktop operating systems.
- Experience utilizing endpoint services management and deployment tools used in conjunction with Windows, macOS or mobile devices - such as Microsoft Endpoint Configuration Manager (MECM), Intune, Munki, or Workspace ONE.
- Experience troubleshooting computer hardware and ability to fix/replace/reconfigure the hardware.
- Experience with Active Directory or Azure Active Directory.
- Understanding of foundational networking technologies such as DHCP, DNS, PXE, Netboot, multicast.
- Basic knowledge of managing operational projects.
- Basic scripting experience in at least one relevant language such as PowerShell, Bash, Python.
- Basic experience with SQL, WQL and/or SSRS.
- Experience packaging applications for use in an endpoint management system.
- Demonstrated willingness to learn and is self-motivated.
- Ability to work well independently and with a team of technical staff.
- Ability to learn new computer software applications quickly.
- Demonstrated willingness to learn and is self-motivated.
- In-depth knowledge of Windows and macOS that includes the ability to diagnose and correct issues as they arise.
- Demonstrated experience with at least one enterprise endpoint management system such as MECM, Intune, Workspace One, Munki, BigFix, etc.
- Demonstrated experience with Active Directory or Azure Active Directory.
- Experience troubleshooting computer hardware and ability to fix/replace/reconfigure the hardware.
- Experience and knowledge managing operational projects.
- Demonstrated experience with foundational networking technologies such as DHCP, DNS, PXE, Netboot, multicast.
- Programming experience in at least one relevant language such as PowerShell, Bash, Z shell, Python, Azure CLI, Azure Cloud Shell.
- Experience with SQL, WQL and/or SSRS.
- Experience packaging complex applications for use in an endpoint management system.
- Ability to work well independently and with a team of technical staff.
- Experience participating in diverse workgroups.
- Ability to exercise initiative, use independent judgement, and work and communicate well with a widely diverse population of customers and co-workers.
Step 1) Submit the Staff Vacancy Application using the “Apply for Position” button below.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), and names/contact information for three references.For further information about this specific position, please contact Dallas Johnson at dallas1@illinois.edu.For questions regarding the application process, please contact 217-333-2137.The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.Requisition ID: 1028966
Job Category: Technical
Apply at: https://jobs.illinois.edu
Salary : $60,000 - $80,000
