Office Support Associate - McKinley Health Center

McKinley Health Center aims to provide high-quality ambulatory healthcare and health education to students and medical expertise to University leadership. The Center is also accredited through the Accreditation Associate for Ambulatory Health Care (AAAHC). Employees at MHC are required to provide proof of certain immunizations according to recommendations from the Center for Disease Control (CDC) Advisory Committee on Immunization Practices (ACIP) guidelines. To review the full policy, please click here - https://public.powerdms.com/UIUC/documents/1455696/Employee Immunization.Our staff works on campus with an academically talented and ethnically diverse student population, including international students totaling 22.2 percent of the total student population, 18.8 percent for Asian American students, 11 percent for Latinx/e students, 5.0 percent for African American students, and 3.2 percent for multiracial students, with a total enrollment of over 56,000 students.

Job Summary

Perform clerical and reception duties and assist the staff in meeting the day to day operation of the clinic.

Duties & Responsibilities

• Answer telephone calls, refer questions to providers as appropriate and relay messages.
• Make appointments, cancel and reschedule when necessary.
• Sign in scheduled and walk-in patients.
• Pick up mail and distribute to respective providers.
• Duplicate or copy materials as needed.
• Assess need for and order office supplies from Business Office.
• Assist in gathering specific clinic statistics.
• Make outside referral for providers as instructed.
• Assist in new employee orientation to the unit.
• Work in other units as necessary.
• Greet and direct patients as appropriate.
• Keep work areas and sign-in desk clean and orderly.
• Document all cancellations and DNKAs appropriately.
• Participate in continuous Quality Improvement activities as assigned.
• Responsible and accountable to support and ensure a culture of safety, quality and risk management including compliance with ethics.
• Perform other duties as assigned; these vary depending on the specific unit to which person is assigned.
  
  

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling eighteen (18) months from the categories below:
• College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• Work experience performing office/clerical activities, including the use of computer systems.
  

Appointment Information

This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 4/14/2025. The wage for this position is $36,901.80.

Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on Friday, March 19, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Keri Collins at keric@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1029678

Job Category: Administrative Support

Apply at: https://jobs.illinois.edu