Coordinator, Engagement Programs

Description

UNIVERSITY OF ILLINOIS FOUNDATIONhas an immediate opening for anCoordinator, Engagement Programs

The University of Illinois Foundation (Foundation) is the official fundraising and private gift-receiving organization of the University of Illinois (University). It works closely with alumni and friends, faculty and staff, corporations and foundations, as well as campus development professionals to create fundraising programs and opportunities that benefit the University.

Coordinates the planning and execution for Engagement Programs on behalf of Donor Services. Coordinates, plans, and executes annual giving services for units under the direction of the Annual Giving and Engagement Services manager. The Engagement Program coordinator will assist with supervision of program execution at the UIF Engagement Center, including providing direct supervision of student leaders and student representatives working at the UIF Engagement Center.

Duties And Responsibilities

• Works in partnership with other Donor Services staff to coordinate the operations of the digital engagement platform(s), in support of Annual Giving Services at UIF; responsible for collaborating with the Manager of Annual Giving and Engagement services and the Annual Giving Directors to complete planning and coordination of efforts; suggests best practices for executing plans; builds and tests the platform; offers all engagement program partners excellent customer service to meet their needs in a timely manner.
• Collaboratively administers additional UIF digital platforms on behalf of Donor Services, including but not limited to UIF’s constituent management database (TED) and video email platforms used to enhance donor stewardship.
• May engage with constituents via phone calls, text messages, email, or mail. Always offers all constituents excellent customer service.
• Tracks daily, weekly, semesterly, and annual performance reports out of the software system and shares updates with units as needed. Assists with reconciling credit card transactions, using Engagement Center platforms, Blackbaud CRM, and UIF credit card services. Contacts donors with any concerns or issues regarding credit card transactions or pledges.
• Creates documentation to support the use of Donor Services platforms that they coordinate. Cross trains with other departmental coordinators to provide uninterrupted service to all campus partners.
• Assists with the supervision of the UIF Engagement Center located in Urbana, Illinois including the supervision of a student leadership team and student engagement specialists, providing direct supervision and training with Engagement Center platforms.
• Serves as liaison between the UIF Engagement Center and other Foundation resources, including information technology, human resources, and facilities departments.
• Grows in industry knowledge related to donor digital engagement. Researches, proposes, documents, and implements opportunities for operational efficiencies to increase the department’s effectiveness and productivity. Support the Annual Giving and Engagement Services manager and the Donor Services teams by bringing new and current topics to light.
• Participates in ongoing training, workshops, and team meetings. Maintains compliance for HR, time reporting and budgeting through training and proper follow-through.
  
  

Required Qualifications

• Bachelor’s degree required.
• The ability to develop productive and sustained relationships with diverse groups and individuals is necessary.
• Proven working knowledge of Microsoft Office products
• Demonstrated excellent organizational and communication skills
• High attention to detail
  
  

Preferred Qualifications

• Experience in an engagement center or call center
• Familiarity with University of Illinois structure and advancement activities
• Familiarity with and/or willingness to learn new applications and databases
  
  

Application Deadline: March 2, 2025

The starting salary range for this position is projected to be $46,000 - $52,000 per year. While our job postings include salary ranges, your compensation will be based on your specific experience and qualifications—we're not limited by these posted ranges.

You'll be inspired daily in our state-of-the-art, environmentally conscious workspace - a stunning LEED-certified building featuring contemporary amenities including an on-site wellness center and café with healthy dining options. We encourage work-life balance through our hybrid schedule for many positions, combining in-office collaboration with up to 2 days of remote work flexibility.

Your comprehensive benefits package includes medical, vision, and dental coverage, company paid life insurance, generous vacation time including 24 days annually, and more. Generous pension benefits are also included. We invest in your present and future wellbeing, providing the support you need to succeed.

Application Process: For full consideration for the role, all candidates must complete an online application and include a cover letter and resume. Candidates may create a profile through https://jobs.uif.uillinois.edu. For further information regarding application procedures, contact Foundation Human Resources at uifhrsearches@uif.uillinois.edu.

THE UNIVERSITY OF ILLINOIS FOUNDATION

IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER