What are the responsibilities and job description for the Part-Time Customer Service Representative - Pediatrics (Nights) position at University of Illinois Hospital?
Position Summary
This position reports to the department Director/Administrative III or designee. Under general supervision, the Customer Service Representative will perform complex customer service functions day to day document verification and revision, automated and manual/electronic data entry, assistance with performance improvement activities, and assist in all nursing department operations. Duties will also include: greeting patients, answering/routing telephone calls, ordering supplies and other administrative/customer service duties.
Duties & Responsibilities
Adheres to UI Health Code of Conduct.
Adheres to Nursing's time, overtime, and standards of performance.
Complies with University Health Services TB, flu compliance, and other mandatory requirements.
Completes required orientation program and unit-specific competencies.
Participates in organizational, departmental, and shared leadership activities; supports department and unit.
Greet and screen all staff, visitors and guests who enter the locked units of 5W Pediatrics and PICU. Takes messages for unit personnel and routes to appropriate parties.
Answer door and buzz staff into unit; Answers telephone, screens, and routes them to appropriate parties (using telephone paging system if necessary) efficiently.
Distributes information related to departmental activities, policies, and other material to affected areas/departments Provides customer service orientation/training to staff as requested.
Perform clerical and customer service duties.
Schedules appointments, consults, and other follow up care for patients
Completes and routes required forms as well as communicates necessary information to the patient about to be admitted, transferred, or discharged.
Performs other related duties as assigned.
Works in both Pediatrics and Pediatrics ICU Department depending on staffing needs.
Perform other related duties and participate in special projects as assigned.
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