Medical Office Associate (Bi-Lingual) - Administration, College of Dentistry

Medical Office Associate (Bi-Lingual) - Administration, College of Dentistry

Hiring Department: Dentistry Dean's Office

Location: Chicago, IL USA

Requisition ID: 1027130

Posting Close Date: 2/24/2025

Salary Range (commensurate with experience): Hourly Rate of $27.46

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.

This is a full-time and benefits eligible position. Hybrid and flexible work schedules are available. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.

Description:

The Medical Office Associate will be dealing with daily administrative support duties in one of our patient-service areas of the College of Dentistry. These duties include checking in and checking out patients, verifying patient insurance, greeting incoming patients, answering incoming calls, and handling day to day financial responsibilities. The candidate in this position will be translating for Spanish speaking patients. The Medical office associate will work in a diverse, clinical/teaching environment troubleshooting patient inquiries as related to clinical appointments. They may function independently in a separate patient clinic and will work under general supervision from higher-level personnel.

Duties & Responsibilities:

• Primary contact for patients via phone or in person to assist in onboarding new patients to the college

• Enters, codes, verifies, stores, and retrieves information concerning a patient's medical record either manually or via the electronic medical record (EMR) or other computer information systems; compiles and records medical charts, reports, correspondence, and insurance information using a computer system.

• Generates new patient records with responsibility for accuracy of information; quotes patient’s appropriate changes for professional service; informs patients of co-payments at the time of service.

• Informs new patients of institutional and/or unit billing/payment/insurance procedures and guidelines; informs patients of the various protocols for the clinic in which the patient is seeking care.

• Responds to routine questions from patients and their families, visitors, and dental staff.

• Monitors work completed and alerts superiors to problems that may occur; provides input to supervisors and/or administration regarding the needed changes in the reception area; may assist in the training of individuals at the lower level of this series or other clerical staff;

• Establishes, maintains, and updates files and/or records for the unit (such as patient dental records, patient financial files, patient directories, and activity summaries)

• Operates office equipment such as voice mail messaging systems, Cisco and uses word processing, spreadsheet, and other software applications to prepare reports, letters, scheduling workflows, and dental records.

• Assists higher level personnel in examining and maintaining departmental records and reports.

• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

1. High school diploma or equivalent.

2. Any one or any combination totaling one (1) year (12 months), from the categories below:

A. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.

B. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.

C. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

3. Must be able to communicate effectively in English/Spanish.

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation