Telecom Engineer MDM

Telecom Engineer MDM

Hiring Department : Information Services

Location : Chicago, IL USA

Requisition ID : 1028556

of Positions : 1

Workplace Type :

Posting Close Date : 2 / 13 / 2025

Salary Range (commensurate with experience) : $75,000.00 - 100,000.00 / Annual Salary

About UI Health The University of Illinois Hospital & Health Sciences System(UI Health) provides comprehensive care, education, and research to the peopleof Illinois and beyond. A part of the University of Illinois at Chicago (UIC),UI Health comprises a clinical enterprise that includes a 495-bed tertiary carehospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities,which are Federally Qualified Health Centers. It also includes the seven UIChealth science colleges : the College of Applied Health Sciences; the College ofDentistry; the School of Public Health; the Jane Addams College of Social Work;and the Colleges of Medicine, Pharmacy, and Nursing, including regionalcampuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Healthis dedicated to the pursuit of health equity.

Benefits eligible positions include a comprehensive benefits package which offers : Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.

The University of Illinois Chicago offers a very competitive benefits portfolio. Click for a complete list of Employee Benefits.

Position Summary The IT Technical Associate (Telecom Engineer MDM) is comprised of, but not limited to, Voice, Video, and Tele-Health. Responsible for the daily maintenance and troubleshooting of the telecom infrastructure and hardware and applications. Assists in the research, configuration and implementation of network infrastructure technologies and equipment as required. Provides level 2 technical support 24x7. Assists in developing the specifications and standards for all telecom equipment and technologies.

Duties & Responsibilities

• Responsible for the daily maintenance and troubleshooting of the telecom applications, infrastructure and various technologies using management and analytical tools.
• Provide Tier I / Tier II support to troubleshoot and correct technology and equipment related production issues with VoIP, video and other telecom systems.
• Install, configure and maintain VoIP endpoints. (i.e. IP Phones, Analog Voice Gateways)
• Administer and provision users in CISCO VoIP applications. (i.e. Communications Manager, Unity Connection, Contact Center Express, and IM & Presence).
• Administer and provision users in the call accounting and recording systems. Capable of running reports and dashboards.
• Manage, create and maintain mobile device policies using Workspace One Management Platform.
• Manage, configure, and deploy electronic tablets and other mobile devices.
• Activation and deactivation of data jacks.
• Upload, update, maintain, and delete iOS / Android apps
• Upload, update, and maintain Imprivata mobile apps
• Test and QA new iOS / Android - Manage deployment process and schedule
• Test and QA new Ground Control Launchpad software - Manage deployment process and schedule
• Test and QA new firmware for Datamation Docking Stations
• Manage users and ensure user data is accurate in the MDM
• Manage devices and ensure user data is accurate in Ground Control
• Create, update, and maintain workflows and automation rules in Ground Control
• Create, configure, and maintain security policies on the MDM and maintain enforcement
• Understand MDM and Ground Control reporting capabilities and provide reports as needed or requested
• Create, update, and maintain users and device owners in the MDM
• Provide hardware and software support for Apple iPad / iPhone and Android devices
• Provide hardware and software support for Datamation Docking stations
• Works with customers to resolve technical issues related to managed mobile devices
• Perform data, and App usage analysis on company deployed mobile devices
• Work with Education team to create user documentation (Tips, tricks, FAQs) as new features and Apps are deployed
• Maintain the Apple / Google DEP and VPP accounts
• Maintain SLA's and customer response to issues tracked in ServiceNow
• Willingness to work beyond core business hours, if necessary to minimize business interruption.
• Assist in development of telecom specifications and standards.
• On Call 24x7 operational support
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

Preferred Qualifications

This position requires Illinois residency within 180 days of thehire date.

Fully complete all sections of the online applicationincluding adding your full work history with specific details of your duties& responsibilities for each position held. Fully complete the education,licensure, certification, and language sections.

You may upload a resume, cover letter, certifications,licensures, transcripts, and diplomas within the document section of youronline application.

When completing your online application, please be sure toprovide detailed information about your job knowledge and specific duties andresponsibilities, as your qualifications for any Civil Service position will beprimarily determined based on what is contained in the application. Dates ofemployment and if employed on a full or part time basis (including number ofhours per week) must be indicated for each position held. Additionalconsideration will be given to supporting documentation i.e., resume, transcripts,licenses, and certifications so please be sure to attach all applicabledocuments.

If an application is not fully completed and submitted bythe close date, the applicant / employee will not be considered for thisposition.

For fullest consideration, the above-mentioned requirementsmust be submitted no later than 2 / 13 / 2025 .

Please note that once you have submitted your applicationyou will not be able to make any changes. In order to revise your application,you must withdraw and reapply. You will not be able to reapply after theposting close date. Please ensure the application is fully completed and allsupporting documents have been uploaded before the posting close date.

This is a full-time and benefits eligible position. UI Health offers competitive salariescommensurate with experience. All fulltime benefits eligible positions include a comprehensive benefits package whichinclude; Health, Dental, Vision, Life, Disability & AD&D insurance, adefined benefit pension plan as well as paid leave which includes; Vacation,Holiday and Sick. In addition, we offer tuition waivers for employees anddependents. Go to for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and / or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment / misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Salary : $75,000 - $100,000