Grievance Coordinator - Family Medicine

Department

RSC SOM KC KDOC Contract

Family Medicine

Position Title

Grievance Coordinator - Family Medicine

Job Family Group

Professional Staff

Job Description Summary

Assists a Program Manager or Program Director in coordinating all activities of a particular program.

Job Description

Key Roles and Responsibilities:

• Manages and tracks KDOC inmate grievances as they pertain to healthcare related concerns.
• Coordinates between KDOC personnel, contract vendor administrators, and Office of Health Care Compliance personnel and physicians.
• Communicates with facility health care administrators and inmate advocates.
• Continuously conducts complex interpersonal interactions, makes complex decisions, analyzes and solves complex problems, and handles multiple tasks. Frequently uses teamwork skills and gives direction.
• Uses effective communication techniques to resolve healthcare related concerns.
• Maintains monthly grievance reports/trends and case files. Provides trend statistics quarterly to the Director of Health Care Compliance and on an as needed basis.
• Responsible for ensuring all reported statistics are reconciled monthly. Identifies site needs that are unique and communicates those needs to KDOC support teams for accommodations that are required.
• Conducts and organizes weekly peer review meetings between Office of Health Care Compliance personnel and vendor personnel.
• Provides developmental skills and monitoring tools for follow up corrective action plans submitted for review and approval by the KDOC.
• Provides expertise and guidance to facility staff to assist in the proper procedures to ensure accurate information is obtained to complete the Peer Review Process and grievance procedure.
• Assess program components for compliance with National Commissions on Correctional Health Care Standards, American Correctional Association Standards, Public Based Standards, and Community Medical Guidance Standards.
• Applies appropriate decision-making behavior.
• Provides input into Peer Review and Grievance policy and procedure development as well as maintains updates.
• Responsible for understanding ACA and NCCHC accreditation compliance standards.
• Promote good working relationships among staff, between other disciplines and departments, and with offender advocates.
• Available for the Secretary and Deputy Secretaries to assist as needed.
• Coordinate complaint responses.
• Coordinate investigation files.
• Other duties as may assigned by the Director of Health Care Compliance to respond to expressed needs of the KDOC Secretary and Deputy Secretaries, Site Wardens and Deputy Wardens, Site Superintendents and Deputy Superintendents, and other Office of Health Care Compliance personnel.
  
  

Education

Required Qualifications:

• Bachelor’s degree in social science or healthcare related field, or Associate’s degree with 3 years experience in correctional healthcare.
  
  

Work Experience

• 5 years experience in correctional healthcare management may be substituted for the bachelor’s degree.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Required Documents

• Resume/CV
• Cover Letter
  
  

Comprehensive Benefits Package

Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html

Employee Type

Regular

Time Type

Full time

Rate Type

Hourly

Compensation Statement

The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.

Pay Range

$58,656.00 - $80,000.00

Minimum

$58,656.00

Midpoint

$69,328.00

Maximum

$80,000.00