Supervisor - Residential

Description

ABOUT KU MEMORIAL UNIONS/KU DINING:

KU Memorial Unions is a nonprofit affiliate of the University of Kansas that strives to make learning possible through transformative experiences that build healthy communities and support the education of leaders. As part of the Unions, KU Dining provides diverse and high-quality dining services across campus, offering a variety of meal options to meet the needs of students, faculty, staff, and visitors. KU Dining is committed to a culture that values innovation, empowerment, dignity, community, excellence, and safety.

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WHAT MAKES KU DINING A GREAT PLACE TO WORK:

• Work-life balance you won't find anywhere else in the hospitality industry

• Paid vacation, sick, and holidays

• Two months paid parental leave

• Affordable and comprehensive health, dental, and vision insurance

• Paid training

• Retirement plan with a 7.5% employer match

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ABOUT THIS JOB: 

This Supervisor plays a crucial role in supporting the General Manager of Ekdahl Dining Center (Mrs. E's) on campus, and is responsible for overseeing daily operations, including food service, production, sanitation, and inventory. This role involves supervising staff, ensuring adherence to departmental policies, and maintaining high standards of guest satisfaction and product quality. Supervisors open and close the facility, provide ongoing training to staff, and assume management responsibilities in the absence of the General Manager.

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READ THE FULL JOB DESCRIPTION BELOW:

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Supervision:

• Receives direct supervision from the Management & Executive Sous Chef

• Supervises both full-time and part-time KU Dining staff members.

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Key Responsibilities:

1. Cooperation:

   • Foster effective relationships to facilitate collaboration with other Union departments and employees.

   • Actively address and resolve conflicts among staff members to maintain a harmonious work environment.

2. Cost Consciousness:

   • Contribute to the planning and execution of business activities, including food production, staffing, customer service, sanitation, merchandising, and menu management.

   • Assist with inventory counting, control, and maintaining accurate records to ensure efficient resource management.

3. Customer Service:

   • Handle difficult or emotional customer/client situations with professionalism and empathy.

   • Solicit and utilize customer feedback to enhance service and food quality.

   • Provide feedback to leadership regarding guest comments, staff complaints, equipment repair needs, and any emerging issues.

4. Job Knowledge:

   • Ensure food is prepared and presented in an appealing manner, maintaining high standards of product presentation and service areas.

   • Assist in maintaining a clean and sanitary environment in all food court, serving, dining, production, and storage areas.

   • Ensure that all signage (e.g., posters, table tents, menu signage) is current and accurate.

5. Managing People:

   • Uphold company policies and maintain accurate records of staff performance and attendance.

   • Oversee staff workstations, daily operations, and provide training and supervision.

   • Review and ensure staff work adheres to established standards.

   • Offer regular performance feedback and support to employees.

6. Quality:

   • Adhere to KU Dining and unit standards for food preparation, presentation, service, and overall quality.

   • Ensure compliance with SERV Safe policies and proper cooking and holding temperatures.

   • Coordinate with leadership to address and resolve product or service quality issues.

   • Provide feedback and suggestions to management to enhance food quality.

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Additional Responsibilities:

• Enforce KU Dining policies with all staff members.

• Manage assigned areas based on staffing levels and operational needs.

• Perform other duties as assigned.

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Required Knowledge, Abilities, & Skills:

• Proficient in the use and maintenance of food production and service equipment.

• Knowledge of business practices related to purchasing, inventory control, and cash handling.

• Ability to obtain SERV Safe certification within six months of hire and familiarity with Kansas sanitation requirements.

• Experience in supervising, training, and evaluating employees for efficient customer service.

• Strong communication skills, both oral and written, for addressing employee and customer concerns.

• Flexibility to work varying schedules, including opening and closing shifts.

• Physical capability to lift up to 40 lbs., and perform tasks involving walking, stooping, and bending.

• Ability to assume operational responsibility in the absence of the General Manager.

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Required Qualifications:

• High school diploma or GED equivalent

• Previous experience in a fast-paced, high-volume food service environment

• Proven supervisory experience with the ability to manage a diverse team

• Prior customer service experience

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Preferred Qualifications:

• SERV Safe certification

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Application Instructions:
To apply, please submit a resume and cover letter with your application. 

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Full-time employment with the Union Corporation is contingent upon satisfactory completion of a background check prior to being able to begin work. This position is eligible for an employee referral bonus.

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The University of Kansas Memorial Unions is an Equal Opportunity/Affirmative Action employer and prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the corporation’s programs and activities. Retaliation is also prohibited by corporation policy.

Salary : $19 - $27