Student Account Collections Representative

Job Title: Student Account Collections Representative

Reports To: Student Accounts Manager

FLSA Status: Full-time, Non-exempt

The University of Lynchburg is a nationally recognized private university where students are challenged to cultivate a world that is innovative, authentic, and inclusive. Here, independent thinkers are inspired to become trustworthy, effective leaders who shape caring communities.

JOB PURPOSE:

Assists with the collection of student accounts and supports student accounts by handling cashier duties as needed, record-keeping functions related to student accounts, and account reconciliations related to student accounts. Provides receptionist and administrative support for the Finance Office.

ESSENTIAL DUTIES:

• Call parents and/or students on delinquent accounts on regular basis.
• Call and email graduating seniors and parents to get accounts paid before graduation.
• Provide reports on aged accounts receivable.
• Manage third-party collections agencies.
• Jointly responsible for maintenance and operation of computer-based accounts receivable accounts for address changes, etc.
• Assist students, parents, and third-party payees in financial matters related to student accounts and provide explanations for all charges and credits on student accounts.
• Answer questions from parents/students regarding tuition and financial matters, through letters, emails, phone conversations, or direct contact.
• Respond to voicemail and email messages on a daily basis.
• Update the electronic notes and documents after each communication with a student/parent.

OTHER DUTIES MAY INCLUDE:

• Prepare and mail invoices to third parties that are paying on student accounts.
• Assist with filing paperwork for student accounts.
• Help with semester billing and End-of-Month by stuffing and mailing envelopes.
• Manually charge for any charge home tickets that come from other departments.
• Participate in fall and spring orientation, check-in, and graduating senior events as needed.
• Open mail for Student Accounts and enter check payments to student accounts daily, then balance and enter deposit in daily log book.
• Help with enrollment deposit statements and letters by stuffing envelopes and mailing.
• Enter enrollment deposit codes when forms and payments are received.
• Backup for processing recurring credit card payments each month for accounts on automatic monthly credit card payment plan (CC).
• Perform any other related duties as may be required.

EQUIPMENT USED:

Computer, scanner, printer, calculator, typewriter, telephone, credit card transmitter, copier.

MANUALS AND REFERENCES:

University Catalogue
Class schedules
Student Accounts Procedure Notebook
Employee Handbook of Personnel Policies and Procedures

ORAL OR WRITTEN REQUIREMENTS:

Good oral and writing skills for effective communication by telephone or direct personal contact, and for creating reports and memos to students.

WORKING CONDITIONS:

Work is usually performed sitting. Some amount of walking, stooping, kneeling, bending, lifting or carrying may be required. Tasks such as working at computer keyboard involve extensive wrist and hand movements. Much contact with students and the general public. The normal work schedule is 37.5 hours per week. Some additional time may be required at the beginning of each semester.

MINIMUM EXPERIENCE:

Five to seven years of computer and business experience related to collecting accounts.

Prior higher education experience preferred.

MINIMUM EDUCATION:

High school diploma or equivalent.

The University of Lynchburg is committed to diversity within its community and welcomes applications from persons of color, women, Indigenous/aboriginal people of North America, persons with disabilities, the LGBTQIA community, and others who may contribute to the further diversification of the University of Lynchburg community.

The University of Lynchburg is an equal opportunity employer.