Student Accounts Representative

Southern Virginia University is seeking a talented and motivated Student Account Representative to assist our team in informing students of their financial obligations and assisting them in meeting those commitments. We strive to make the students experience as smooth as possible and aim for excellence in our customer service.

Responsibilities

• Ensures the accurate and timely collection of current and delinquent receivables, and accurate posting of payments.
• Collects and accurately processes various types of payments from students; processes deposits for university departments; prepares and verifies cash and check totals for regular bank deposits.
• Makes and accepts phone calls on current, past due and delinquent student accounts. Completes appropriate forms/reports and corresponds with students as needed.
• Researches and responds to student and departmental inquiries, and provides information to aid with problem resolution, helps ensure accuracy of student financial records and documentation.
• Verifies and closes other cashier daily sessions; reconciles department and the organization activity to ensure proper accounting for daily activity; reconciles daily transactions between systems; assigns and removes financial holds on student accounts as required.
• Assists customers with inquiries regarding 1098-T tax forms, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
• Manage monthly payment plans.
• Perform other duties as assigned by the Director of Student Accounts

Minimum Qualifications

• Ability and willingness to make phone calls and have face-to-face interactions with colleagues and students in addition to electronic and written communications
• Ability to provide excellent customer service with professional, helpful, and positive demeanor
• Exceptional oral and written communication skills in order to effectively interact with a diverse campus community
• Ability to prioritize, organize, and complete assigned duties and responsibilities to meet deadlines
• Ability to handle and process confidential and sensitive student financial information with discretion

Preferred Qualifications

• Bachelor’s Degree
• Knowledge of basic accounting principles.
• Knowledge of and skills in Microsoft Office and G-Suite

Full-time

Southern Virginia University is seeking a talented and motivated Student Account Representative to assist our team in informing students of their financial obligations and assisting them in meeting those commitments. We strive to make the students experience as smooth as possible and aim for excellence in our customer service.

Responsibilities

• Ensures the accurate and timely collection of current and delinquent receivables, and accurate posting of payments.
• Collects and accurately processes various types of payments from students; processes deposits for university departments; prepares and verifies cash and check totals for regular bank deposits.
• Makes and accepts phone calls on current, past due and delinquent student accounts. Completes appropriate forms/reports and corresponds with students as needed.
• Researches and responds to student and departmental inquiries, and provides information to aid with problem resolution, helps ensure accuracy of student financial records and documentation.
• Verifies and closes other cashier daily sessions; reconciles department and the organization activity to ensure proper accounting for daily activity; reconciles daily transactions between systems; assigns and removes financial holds on student accounts as required.
• Assists customers with inquiries regarding 1098-T tax forms, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
• Manage monthly payment plans.
• Perform other duties as assigned by the Director of Student Accounts

Minimum Qualifications

• Ability and willingness to make phone calls and have face-to-face interactions with colleagues and students in addition to electronic and written communications
• Ability to provide excellent customer service with professional, helpful, and positive demeanor
• Exceptional oral and written communication skills in order to effectively interact with a diverse campus community
• Ability to prioritize, organize, and complete assigned duties and responsibilities to meet deadlines
• Ability to handle and process confidential and sensitive student financial information with discretion

Preferred Qualifications

• Bachelor’s Degree
• Knowledge of basic accounting principles.
• Knowledge of and skills in Microsoft Office and G-Suite

CULTURE & ENVIRONMENT

We believe in collaboration and honest feedback, and in being kind and respectful to one another while providing excellent customer service to the departments we serve across the University. We foster a work environment in which we openly assess, critique, discuss and revise projects and ideas with courtesy and diplomacy. Team members are expected to have exceptional self-motivation and time management skills. This includes the ability to take assignments from beginning to completion with minimal supervision.

Applications

Interested candidates should submit a resume and cover letter to hr@svu.edu. Southern Virginia University is an equal-opportunity employer. Applications will be reviewed immediately, and the position will remain open until filled.

About Southern Virginia University

Southern Virginia University is a private, faith-based institution of higher education aligned with the restored gospel of Jesus Christ as taught by The Church of Jesus Christ of Latter-day Saints. As a university, we gather faithful Latter-day Saints and those who share our values, lift intellectually, socially, and spiritually, and launch into successful lives and careers. Applicants are invited to learn more about the university at svu.edu/mission.

We believe in collaboration and honest feedback, and in being kind and respectful to one another while providing excellent customer service to the departments we serve across the University. We foster a work environment in which we openly assess, critique, discuss and revise projects and ideas with courtesy and diplomacy. Team members are expected to have exceptional self-motivation and time management skills. This includes the ability to take assignments from beginning to completion with minimal supervision.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person