Chief of Staff

Job Summary
Responsible for focusing on and addressing issues related to the UMMS Strategic Framework in the areas of Patient Safety, Post-Acute Care, Value-based Care, and Equity in Care Delivery. Coordinate and align initiatives across the Population Health Services Organization, Maryland Access Center, Patient Quality and Safety, Patient Experience, and Post-Acute Care teams. Focused on promoting interdepartmental alignment, preventing redundant efforts, ensuring compliance with the strategic framework and annual operating plan, prioritizing patient-centered care, and minimizing overall care costs. Work is performed under general direction. Direct report to the Chief Clinical Officer.

Primary Responsibilities
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Lead and manage projects and programs, ensuring they are completed on time, within scope, and budget; establish project timelines, milestones, and reporting processes to track progress and outcomes.
• Monitor progress on strategic projects and report on outcomes to the CCO.
• Serve as liaison between the CCO and other departments, ensuring effective communication and collaboration.
• Assist and communicate with executives throughout the decision-making, program management and initiative implementation stages.
• Improve UMMS ongoing processes and organize procedures to ensure optimal efficiency and productivity.
• Create, evaluate, and enhance the organizational structure while assisting in resolving ongoing issues.
• Serve as a point of communication between the staff and Chief Executives and/or CEOs to convey project updates.
• Collaborate with internal stakeholders, including senior leaders, directors, managers, and staff from UMMS Member Organizations.
• Serve as liaison and resource for the School of Medicine department chairs, program directors and senior leaders, and UMB professional school leaders.
• Develop and maintain relationships with City and State legislative leaders as well as local community leaders.
• Ensure compliance with applicable federal and state laws, rules, regulations and UMMS policies and procedures.
• Partner with and support the UMMS Board of Directors, as necessary.
• Provide strategic support to the CCO and their Leadership Team in an advisory capacity.
• Serve as liaison between directors/managers/staff and the CCO.
• Provide support to the Chief Clinical Officer and their Leadership Team by organizing leadership meetings and retreats, which includes creating meeting agendas, preparing presenters, coordinating logistics, facilitating meetings, and ensuring follow-up.
• Conduct complex data analysis, generate insights, and provide strategic recommendations to guide executive decision-making.
• Proactively identify and troubleshoot issues; exercise discretion to provide timely information and necessary updates across multiple stakeholders.
• Prepare the CCO for meetings, events, and engagements by creating scripts, presentations, event briefings, and any other necessary supporting materials.
• Establish processes to gather and synthesize information regarding trends affecting the industry.
• Design and implement programs and strategies tailored to specific hospital initiatives.
• Develop, facilitate or participate in cross-functional staff teams, as necessary.
• Perform other duties as assigned

The University of Maryland Medical System (UMMS) serves more than one million patients and families every year. More than 29,000 employees and 4,600 providers work at UMMS. Each and every one of these individuals – from the patients we care for, the family members we reassure to our colleagues that we champion – represent the amazingly vibrant communities we serve. And we continue to seek out qualified candidates who reflect the values, backgrounds and stories of our neighbors and patients. We want to hear your voice, learn from your experiences, and be shaped by your insight as part of our workforce. After all, when we come together from different walks of life, we become stronger, better, and more empathetic.

Education and Experience

• Bachelor's degree in Business, Healthcare Administration, or other related field, required. Master's degree, preferred.
• 8 years of experience in program management, project management, or related field.
• 5 years of experience in a strategic, project management, program management, or operational role within healthcare, or similar.
• Proficient in the use of project management software and tools

Knowledge, Skills and Abilities

• Working knowledge of healthcare operations.
• Proven record of accomplishment successfully managing complex programs and initiatives from initiation to completion in a healthcare setting.
• Excellent leadership abilities, with a talent for influencing and working collaboratively with diverse teams and stakeholders.
• Advanced knowledge of project management methodologies, processes, tools, systems and best practices.
• Strategic thinker adept at analyzing intricate problems and formulating innovative solutions.
• Demonstrated ability to compile and synthesize complex data into clear and actionable insights.
• Ability to analyze, compare, contrast, and validate work with keen attention to detail.
• Advanced skill leading, facilitating, and implementing new programs and projects.
• Advanced analytical, critical thinking, strategic thinking, planning, organizational, and problem solving skills.
• Advanced skill managing multiple initiatives and meeting changing requirements and priorities to accomplish objectives.
• Advanced skill using innovative thinking to solve problems and facilitate the decision-making process.
• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely at all levels within the organization.
• Ability to engage, produce, and execute on tasks with a sense of urgency and ownership.
• Advanced skill developing and maintaining collaborative working relationships with all levels of leadership and staff.
• Exceptional cross-functional collaboration skills and ability to achieve results with limited supervision.
• Strong commitment to ethical standards and confidentiality, with the capability to manage sensitive information with care and tact.
• Advanced skill in the use of Microsoft Office Suite (e.g., Word, Excel, PowerPoint).
• Expert verbal, written and interpersonal communication skills