Director of Ambulatory Operations

Responsible for providing operational oversight and leadership for identified UM Baltimore Washington Healthcare Services (BWHS) practices. Lead the optimization of clinical, operational and financial outcomes for the ambulatory practices. Partner with providers, practice directors, managers and frontline team members to achieve identified key performance indicators in support of the goals of the medical group. Enhance and transform the care delivery model within the Medical Group in collaboration with leadership. Work is performed under general direction. Direct report to the Vice President, Physician Services.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Responsible for directing and overseeing the Ambulatory practice operations of identified practices. within UM BWHS which includes multiple Practice Managers focused on achieving clinical, operational and financial key performance indicators.
• Demonstrate innovation in the development and implementation of cost reduction strategies for the ambulatory practices. Closely monitor productivity to ensure a balance of fiscal responsibility to provision of services to patients and  physicians.
• Support executive leadership in strategic planning for the Ambulatory Medical Group practices.
• Maintain awareness of the current and potential competitive forces in the marketplace and ensure the Medical Group is well positioned to execute its strategic vision. Identify downstream revenue opportunities for the Medical Group.
• Ensure alignment with value-based care team leadership to ensure the successful implementation of action plans to achieve value-based care savings.
• Establish comprehensive metrics and reporting to evaluate team performance to ensure goals and objectives are being met.
• Identify and resolve operational and performance gaps and obstacles; recommend/implement changes and improvements. 
• Serve as an exemplary role model for leadership to all Medical Group practices and UMMS organization.
• Develop the annual operating and capital budgets and volume projections for identified ambulatory practices in collaboration with executive leadership. Monitor and assure monthly financial performance to budget, oversee the completion of monthly budget variance reporting.
• Collaborate and meet with leaders to understand their operations and identify financial and operational opportunities to reduce costs and increase operational efficiency.
• Maintain a high profile with the providers within the practices to ensure their needs are being met to ensure cost effective, quality ambulatory care.
• Maintain ongoing communication with practice providers and address identified concerns in a timely manner.
• Utilize various data sources to monitor service, cost, and practice key performance indicators.
• Incorporate data into practice development and practice operations.
• Analyze operational data and prepare assessment reports for administration.
• Collaborate with the Value Based Care leadership team to assure implementation of action plans to achieve cost savings for the organization. Actively works with Practice Managers  and providers to achieve identified goals.
• Maintain knowledge of and ensure compliance with applicable federal, state, and local laws, rules and regulations (e.g., The Joint Commission, OSHA, HIPAA, etc.) and UMMS policies and procedures.
• Oversee the development and maintenance of operating policies and procedures.
• Promote the use of HRO principles in the performance of job functions.
• Foster a culture of collaboration, problem solving, innovation, continuous learning, and a one team mindset.
• Mentor staff in both technical and soft skills to develop a team of highly competent, consistent, thoughtful, and customer-centric experts.
• Evaluate staff effectiveness and oversee development and implementation of training programs to improve performance.
• Oversee and perform managerial functions including hiring, discipline, training and development, and preparing performance reviews in accordance with UMMS policies and procedures.
• Perform other duties as assigned.

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Education & Experience - Required

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field.
• Five (5) years’ progressively responsible supervisory/managerial experience in a large provider group practice.

Education & Experience - Preferred

•  Master’s degree in Healthcare Administration, Business Administration, or related field.

Knowledge, Skills, & Abilities

• Expert knowledge of the healthcare industry, specifically as relates to ambulatory care.
• Advanced knowledge of applicable federal, state, and local laws, rules and regulations that govern ambulatory care.
• Expert skill developing and implementing operating plans and analyzing operational, clinical (quality) and financial data.
• Advanced leadership skills, including situational awareness, conflict resolution, establishing alignment and clear direction, and driving continuous improvement.
• Proven ability to lead teams effectively, prioritizing requests, workload and establishing a goal-oriented work environment with clear and concise work procedures and productivity metrics.
• Demonstrated leadership ability to successfully motivate and inspire team members to high performance levels.
• Strong business and financial acumen.
• Ability to engage, produce, and execute on tasks with a sense of urgency and ownership.
• Strong sense of personal responsibility and accountability for delivering high quality work.
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely at all levels within the organization.
• Expert analytical, conceptual thinking, quantitative, planning, organizational, and problem-solving skills.
• Expert skill managing multiple initiatives and meeting changing requirements and priorities to accomplish objectives.
• Expert skill developing and maintaining collaborative working relationships with all levels of leadership, staff and vendors.
• Exceptional cross-functional collaboration skills and ability to achieve results with limited supervision.
• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
• Advanced skill managing multiple, large-scale, complex projects.
• Expert skill in the use of Microsoft Office Suite (e.g., Access, Excel, Word, PowerPoint).

Expert verbal, written, and interpersonal communication skills.

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $54.882-$67.078

Other Compensation (if applicable):

Review the 2024-2025 UMMS Benefits Guide