Senior Project Manager Performance Improvement

POSITION SUMMARY

Under the general direction of the Department Director of the Transformation Office, the Senior Project Manager, Performance Improvement provides strategic, senior level management of large scale, cross-departmental improvement initiatives as defined by Executive Leadership. This role works in close partnership with internal customers including executive sponsors, work stream leads, operational managers and leadership groups associated with the assigned projects.

PRIMARY RESPONSIBILITIES

1. Leads and manages improvement projects independently as assigned to meet established goals and timelines. Influences processes, behaviors and outcomes to complete assignments in a timely and quality-focused manner.
2. Develops, executes and revises work plans as appropriate to the project including tasks, timeline and responsible parties. Monitors status and outcomes utilizing contemporary tools and required follow-up with responsible parties. Prepares status report when requested.
3. Assembles multidisciplinary members and aligns them into collaborative teams to arrive at solutions to a diverse array of issues associated with improving operational and clinical practice. Motivates team members to meet project goals, adhering to their responsibilities and project milestones.
4. Facilitates meetings to accomplish identified project tasks. Develops and distributes meeting agendas; documents and follows-up on key actions.
5. Utilizes performance improvement methodologies such as Lean and Six Sigma in management of projects. Fosters an environment of critical thinking and continuous process improvement.
6. Leads detailed current state assessment, future state design and implementation strategies for initiatives within the scope of the project. Develops process maps of current and future state processes using appropriate techniques and software.
7. Performs risk management and employs risk mitigation techniques as necessary.
8. Measures current organizational and process performance using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies, and statistical analysis.
9. Initiates, exhibits and supports excellent bidirectional communication and superior working relationships with all audiences to foster ongoing information exchange during the life cycle of improvement initiatives.
10. Builds trust and uses collaborative mechanisms to gather project support from key stakeholders.
11. Prepares, analyzes and presents detailed clinical, operational, financial and other information to support the work (e.g. utilization rates, staffing levels, volume analysis, and cost analysis).
12. Independently conducts relevant best practice research, process analyses, benchmarking and performance measurement activities, such as baseline and sustainment metrics, as directed. Develops presentations of the information that inform audiences in a clear and accurate manner.
13. Develops solutions that incorporate business logic, customer needs and appropriate change management techniques, including communication and education, to ensure improvements are successfully implemented and sustained.
14. Assists operational managers in developing associated policies and procedures and defining necessary resources to sustain the improvements associated with the project.
15. Documents, organizes and maintains records and files containing work plans, analysis tools and results, communications and presentations, sustainment plans and final deliverables.

University of Maryland Capital Region Health is the largest healthcare system headquartered in Prince George's County. The system is comprised of UM Capital Region Medical Center, UM Laurel Medical Center and UM Bowie Health Center. In addition, UM Capital Region Health Medical Group offers primary care and specialty care at offices in Bowie, Largo, Laurel, National Harbor and Suitland. We are proud to provide a wide range of services including a Primary Stroke Center, an Innovative Wound Care Center, a Level II Trauma Center, and a new Center for Advanced Medicine, featuring Prince George’s County’s first free-standing cancer center.

Education

• Required: Master’s Degree from an accredited university in Business, Healthcare Administration, Public Administration or related field is required.

Licensure/Certification/Registration

• Required: None
• Preferred: Project Management, Lean, and or Six Sigma certification strongly preferred

Applicable Experience

• Required: Seven to ten (7-10) years of increasingly responsible experience in healthcare system, acute care hospital or healthcare management and/or related healthcare consulting, to include demonstrated results and achievements in leading large improvement initiatives.

Professional Skills/Knowledge (Required)

1. Ability to coach, mentor, and motivate others.
2. Ability to lead others through complex change initiatives.
3. Ability to facilitate complex teams to the defined outcomes while meeting critical deadlines.
4. Ability to work creatively and analytically in a problem-solving environment while demonstrating teamwork, innovation and excellence.
5. Ability to lead up, across and down multiple organizational levels.
6. Ability to facilitate and manage continuous improvement issues across multiple departments and organizational cultures.
7. Ability to constructively engage, negotiate, resolve conflict with, influence and coach for results staff and leaders at all organizational levels.
8. Ability to analyze, summarize and present complex operational and clinical information.
9. Personal and professional characteristics presenting a high level of emotional intelligence, business acumen, professional sophistication, and flexibility and maneuverability in approach.
10. Excellent verbal and written communication skills.
11. Thorough understanding of change management issues and methods.
12. Thorough understanding of project management principles and methods.
13. Practical knowledge of and competency with various computer software applications to monitor and report project status.
14. Desire to continue professional development in order to keep abreast of emerging best practices, methodologies, and technologies.

All your information will be kept confidential according to EEO guidelines.

Compensation:
Pay Range: 
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide