Donor Experience Officer

Position Number:

129297

Title:

Development Officer

Functional Title:

Donor Experience Officer

Category Status:

33-Exempt Regular

Applicant Search Category:

Staff

University Authorized FTE:

1.00

Unit:

VPUR-Development

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Position Summary/Purpose of Position:

• Responsible for the cultivation of current donors and solicitation of renewed and upgraded gifts from the University’s alumni, friends, parents and constituents
• Actively manage and develop a portfolio of 1,000 prospects
• Meet and exceed a set number of metrics including but not limited to: visits, solicitations, dollars raised, and referrals to major gift portfolios
• Provide proactive, concierge-like approach to advising donors on available resources and giving opportunities across the university
• Collaborate with colleagues to help align donors’ philanthropic interests with various priorities across campus
• Effectively execute 1:1 outreach campaigns using technology resources including a Customer Relationship Management (CRM system), social media platforms, and video conferencing software tools to engage, steward, and solicit donors in a personalized manner
• Execute monthly and quarterly touchpoint cadences across the donor portfolio to ensure consistent and relevant communication.
• Responsible for discovering new leadership annual giving and major gift prospects through qualification visits, solicits upgraded gifts, and generates new pledges annually
• Make donor referrals to university-wide major gift officers, as appropriate
• Provide timely post-visit follow-up, including tracking moves and solicitations, and sending personalized follow-ups to individual prospects
• Builds the revenue pipeline for the University while providing opportunities and philanthropic advising to donors and alumni.
• Attend university-wide events and University Relations related meetings

Benefits Summary

Top Benefits and Perks:

Exempt Benefits Summary

Minimum Qualifications:

• Minimum of 2 years of demonstrated success in the field of fundraising, annual giving, sales, marketing, or related areas. Relevant student employment and internship experience may be considered.
• Self-motivated and have a passion for the University and its mission.
• Can clearly demonstrate necessary soft skills, relationship-building skills and organizational skills.

• Excellent interpersonal, written, and verbal communication skills across various mediums, including video conferencing
• Strong collaboration, organizational, and prioritization skills
• High degree of grit, resilience, and a “can do” attitude
• Ability to handle confidential material responsibly and interact professionally with diverse individuals
• Proficiency in using digital technologies for communication, information management, and problem-solving
• Data-centric approach to achieving success, with an interest in analyzing data to inform strategy
• Ability to articulate the mission and goals of the University of Maryland effectively
• Must be a creative and strategic thinker with the ability to prioritize and manage multiple priorities and meet deadlines
• Ability to work independently, while maintaining consistent and transparent communication with a team and leadership
• Emotional intelligence when engaging with donors
• Curiosity for discovering passions that motivate people
• Ability to inspire others and share stories of impact verbally
• Self-motivated with willingness to learn
• Enthusiasm, positivity, and optimism
• Good listener
• Strong attention to detail
• Results-oriented with professional characteristics including leadership and integrity

Preferences:

• Knowledge of principles, practices, and ethics of fundraising
• Video creation or digital marketing experience
• Understanding of the development process and donor cycle
• Demonstrated success in goal achievement, planning, and personal solicitation
• Experience in higher education fundraising

Additional Certifications:

Additional Information:

Job Risks

Not Applicable to This Position

Physical Demands

This position will work on campus in an office environment, which requires the ability to operate standard equipment and keyboards. Must be able to meet with donors, including virtually, and travel for work-related events as needed. Occasional work conducted on evenings and/or weekends may be required.

Posting Date:

03/20/2024

Closing Date:

Open Until Filled

Yes

Best Consideration Date

04/08/2024

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.