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Manager of Computerized Maintenance Management Systems (CMMS), Facilities Information Systems ([...]

University of Massachusetts Boston
Boston, MA Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/13/2025

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Manager of Computerized Maintenance Management Systems (CMMS), Facilities Information Systems (FIS) and AI Curator

Apply now Job no : 525984

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Position Type : Staff Full Time

Campus : UMass Boston

Department : Facilities Admin

Pay Grade : 35

Date opened : 07 Jan 2025 Eastern Standard Time

Applications close : 07 Feb 2025 Eastern Standard Time

General Summary :

The Manager of Computerized Maintenance Management Systems (CMMS) and Facilities Information Systems directs and oversees the operation of the Facilities Department’s TMA Computerized Maintenance Management System (CMMS), directs the operations of the Facilities Service Response unit, and guides and leads the collection, preservation and analysis of the campuses building and maintenance information. This work will include developing, documenting, and implementing digital workflows to ingest, catalog, preserve, access, store, and secure historical, current and future materials held by the Department. The Manager will manage and maintain the technology used to track and optimize the university’s physical assets, including data on space utilization, maintenance needs, asset inventory, and building conditions, by collecting, analyzing, and reporting information to facilitate efficient operations and decision making within the Facilities Department.

Examples of Duties :

  • Administers and oversees the CMMS work management system and is the content expert and department resource on all procedural and automated features and functions. Monitors, troubleshoots, and recommends changes and enhancements to support department’s service operations.
  • Resolves customer complaints and handles requests for special or non-standard services.
  • Maintains up-to-date knowledge of Facilities Department operations.
  • Responds expeditiously to emergency situations and breakdowns.
  • Develops and reports on metrics in work order compliance.
  • Provides training on systems and other technologies as needed for employees, technicians, management, and clients.
  • Generates reports and other management information from the TMA system as requested by supervisors and managers.
  • Responsible for the upkeep of CMMS data.
  • Designs, generates, reviews, and understands reports.
  • Designs business metrics for accountability.
  • Works with Project Management and Daily Operations staff to create new equipment lists and ongoing maintenance requirements.
  • Develop and document digital workflows.
  • Collaborate with the Facilities Department Professionals to implement archival initiatives.
  • Stay abreast of issues and tools related to the collection and analysis of information.
  • Work with content stewards across the campus to ensure accuracy.
  • Reviews and updates space information in the CMMS.
  • Works with the CMMS provider to identify needed system updates / upgrades.
  • Develops policy and procedures for the handling and assigning of received work orders.
  • Administers preventative maintenance tracking and documentation programs.
  • Utilizes CMMS to generate and provide management with reports.
  • Analyzes work order flow, workload demands, and management expectations.
  • Performs all work in accordance with established safety procedures.
  • Performs other duties as required.

Qualifications :

  • Possession of a B.S. degree in Facilities Management, Facilities Engineering, Computer Science, a related field or equivalent experience.
  • Minimum of ten years of work experience with a CMMS and FIS.
  • Experience with FIS systems and experience in design, development, implementation, and administration.
  • Demonstrated understanding of facilities systems and components.
  • Knowledge and implementation experience with AI solutions.
  • Demonstrated excellence in verbal, written, and interpersonal skills.
  • Demonstrated ability to work with students, faculty and staff at all levels.
  • Demonstrated excellence in analytical skills using data tracked in the CMMS and FIS.
  • Demonstrated knowledge of management principles and practices.
  • Demonstrated ability to provide courteous and efficient service.
  • Demonstrated advanced knowledge of Microsoft Office, CMMS, FIS, GIS and MS TEAMS software.
  • Ability to generate analysis and reports on KPIs.
  • Plan, manage, and implement FIS-related projects.
  • Conduct regular facility condition assessments.
  • Prepare and present clear and well-organized reports.
  • Demonstrated ability to organize and prioritize work.
  • Demonstrated experience in a fast-paced, complex environment.
  • Demonstrated ability to exercise sound judgment and discretion.
  • Having worked previously in a union environment preferred.
  • Ability to gather, organize and report on data.
  • Willingness to learn and implement AI solutions.
  • Manage the data flow and infrastructure for effective AI deployment.
  • Collaborate across teams and departments.
  • Application Instructions :

    Please apply online with your resume, cover letter and list of three professional references.

    Review of candidates will begin following the application closing date.

    Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

    Salary Ranges for the appropriate Pay Grade can be found at the following link :

    All official salary offers must be approved by Human Resources.

    UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.

    The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.

    UMass Boston normally does not provide H-1B visa sponsorship for non-academic positions.

    The University of Massachusetts Boston is committed to providing a safe and secure environment for all of its students, faculty and staff.

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