Patient Navigator - Full time Bascom Palmer Eye Institute Naples, FL

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami, Bascom Palmer Eye Institute, is seeking a full time Patient Navigator for the Department of Ophthalmology in Naples, Florida.

The Patient Navigator facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

CORE JOB FUNCTIONS                                                                                                          

• Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.

• Ensures patients have access to insurance and social service programs for which they are eligible.

• Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.

• Identifies and resolves real or perceived barriers to care.

• Educates and counsels patients on issues related to their health and life situations.

• Maintains current knowledge of community health, welfare resources, and any other programs available to patients.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                  

Education:

High School diploma or equivalent

Experience:

Minimum 3 years of relevant work experience

Knowledge, Skills and Attitudes:

• Ability to process and handle confidential information with discretion.

• Ability to communicate effectively in both oral and written form.

• Ability to handle difficult and stressful situations with professional composure.

• Ability to maintain effective interpersonal relationships.

• Ability to understand and follow instructions.

Department Specific Functions

• The Patient Navigator (PN) is a member of the healthcare team who helps patients “navigate” the healthcare system and get timely care. 

• Navigators work with patients to identify their barriers to healthcare and connect them to the resources they may need such as financial assistance, counseling, language translation or transportation. 

• The PN serves as a resource and liaison between patients, family members, practitioners, and clinical and administrative staff throughout the health system. 

• The navigator is vital in providing proactive attention to patients to optimize their experience moving through their visit and promoting the continuum of care. 

• The PN is responsible for responding to patient needs, facilitating, coordinating and managing patient appointments, scheduling, check-in and check-out. 

• The PN also serves as an early warning system in the management of service breakdowns and the related recovery process.

• The PN expedites services to the extent possible when there are organizational challenges that may interfere with timely provision of care, and they educate patients on the services provided by UHealth.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Employee Type:

Pay Grade: