What are the responsibilities and job description for the SHS-GIFT SHOP COORDINATOR LANSING position at University of Michigan Health - Sparrow?
Positions Location: Lansing, MI
General Purpose of Job:
Under the direction of the Gift Shop Supervisor, the Gift Shop Coordinator oversees the daily operations of the UM Health-Sparrow Gift Shop, ensuring exceptional customer service, efficient inventory management, and effective volunteer coordination.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
Inventory Management:
- Manage inventory levels to ensure accurate financial reporting and minimize shrinkage.
- Receive, unpack, and process merchandise deliveries, accurately entering new inventory into the Counterpoint retail management system.
- Ensure all merchandise is properly tagged, displayed, and secured.
- Maintain a clean and organized backstock area.
Volunteer Management:
- Develop and maintain the volunteer schedule, ensuring adequate floor coverage.
- Provide orientation, training, and ongoing coaching to gift shop volunteers.
- Communicate regularly with volunteers regarding sales, markdowns, policies, and procedures.
- Foster a positive and supportive volunteer environment.
Customer Service:
- Provide exceptional customer service, including greeting customers, offering product recommendations, and resolving inquiries and disputes.
- Process sales transactions, balance registers, and prepare deposits.
- Maintain a clean and organized store environment.
- Enforce the dress code to maintain a professional appearance that reflects the UM Health-Sparrow brand.
Administrative Duties:
- Ensure compliance with all hospital and gift shop policies and procedures.
- Create and display signage to promote sales and communicate important information, adhering to UM Health-Sparrow brand guidelines.
- Assist with daily register closeout and balancing.
- Provide backup coverage for the gift shop as needed.
Technical Skills:
- Serve as the primary point of contact for IT related to the Counterpoint POS system and other retail technology.
| General Requirements | * None |
| Work Experience | * Minimum of 2 years of retail experience, including: o Experience with inventory management, including receiving, stocking, and tracking merchandise. o Experience with cash handling and point-of-sale (POS) systems. o Customer service experience in a retail environment. * 3-5 years retail sales experience - preferred. * Experience in volunteer management or supervision - preferred. |
| Education | * High school diploma or GED. * Associate's degree in Business, Retail Management, or a related field - preferred. |
| Specialized Knowledge and Skills | * Develop and maintain working relationships with management, volunteers, staff, and customers that supports a positive "team" work environment. * Possess sound business judgment, decision making skills, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties. * Excellent communication skills, interpersonal skills, time management skills, and strong organizational skills with acuity for detail. * Ability to handle multiple tasks and priorities, meet deadlines, and work independently with little supervision. * Ability to work independently and as part of a team. * Schedule flexibility M-F with availability of evenings and weekends when needed. * Promote and demonstrate consistent selling and service standards through communication, training and individual accountability. * Proficiency in using computers and POS systems. * Retail software/POS knowledge - preferred. * Merchandise and Inventory control - preferred. * Product knowledge and sales skills - preferred. |
University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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| Shift | Days |
| Degree Type / Education Level | High School / GED |
| Status | Full-time |
| Facility | Sparrow Hospital |
| Experience Level | Under 4 Years |
