What are the responsibilities and job description for the IT Program Manager position at University of Michigan?
Manage multiple inter-dependent IT, clinical risk and / or patient relations projects. Oversee all aspects of assigned programs throughout project lifecycles to ensure completion within the defined scope, quality, time and cost constraints. Ensure accurate allocations of resources throughout the program. Lead multi-disciplinary teams, composed of various levels of personnel, vendors, and clients to create and deploy successful, regulatory compliant programs. Incorporate a comprehensive understanding of business processes, production systems, enterprise-wide data warehouses / sources, departmental databases and BI tools and solutions. Provide system administration and report generation to assist with strategic assessments, identification and management of current / emerging trends in complaints / grievances and clinical risk at the enterprise level. The role also encompasses crafting reports, definitions, graphs, dashboards, and portal interfaces to underpin these endeavors.Enhance, and maintain a medical professional liability claims database assuring effective and efficient data management, data integrity and reporting. Support and modify patient relations and clinical risk workflow tools to assure internal and external regulatory compliance. Compare strategic assessment findings to other comparable organizations nationally to identify best practices. Facilitate cross-functional teams to explore, develop, and implement necessary changes. Assure alignment with internal and external regulations and use current technologies to support programmatic efficiency and effectiveness. Successfully use an electronic medical record search engine, MiChart Clarity, HSDW and other enterprise-wide data sources and systems to facilitate effective and efficient system-wide complaint / grievance handling and early claims resolution. Serve as the point of contact for new projects or implementations related to Patient Relations and Clinical Risk data infrastructure, workflows and reporting. Hybrid position (office and work from home).
