Part-Time Visitor Services Representative - The National Museum of Toys and Miniatures, UMKC, 81014

The National Museum of Toys and Miniatures is seeking a detail-oriented candidate to fulfill the role of Visitor Services Representative.

Often described as one of the best Museums in Kansas City, the Museum is striving to reach new audiences to share its extensive collection of historically significant toys dating from the 18th through the 20th centuries and its world-renowned collection of fine-scale miniatures. The Museum’s mission is to educate, inspire, and delight people of all ages by collecting, displaying, and interpreting toys and miniatures that illuminate diverse narratives and cultural heritage. For more information, click here.

The purpose of this role is to support the Museum’s mission and strategy by providing exceptional hospitality and visitor experiences to all individuals and groups visiting the Museum. The Visitor Services Representative sells admissions and Museum Store merchandise, answers questions, and provides visitors access to amenities. The ideal candidate will possess an optimistic, welcoming attitude and strong attention to detail, communication, multi-tasking, problem-solving skills, and the ability to work collaboratively with other Museum staff.

Duties and Responsibilities

• Sell admissions and Museum Store merchandise and assist with merchandising, restocking, straightening inventory, and receiving orders.
• Assist in opening and closing the Museum, following set procedures.
• Provide a friendly and inviting presence to visitors.
• Answer visitor questions about the collection and provide general guidance.
• Process online admissions and store inventory.
• Maintain work areas clean and orderly, including front desk, public spaces, interactives and surfaces of gallery cases, and volunteer spaces.
• Preserve visitor safety as well as Museum Store and gallery security.
• Other duties as assigned.

This is a part-time, non-benefit-eligible position.

The Visitor Services Representative will be working 28 hours per week, including Saturdays and Sundays, with some occasional evenings. The preferred schedule is Friday, Saturday, Sunday and Monday from 9:00 am to 4:30 pm.

A high school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired are necessary.

• 2 years of cash handling, retail, and customer service experience.
• Ability to operate a PC to process Point of Sale (Clover) transactions and use standard Windows-based software programs, such as Microsoft Office.
• Comfortable with public speaking and have an interest in cultural and educational organizations.

Physical Requirements

• This position requires sitting, standing, and walking for long periods.
• This position frequently requires bending, kneeling, and stretching.
• Must be able to lift at least 30lbs, unassisted.
• This position requires daily glass, plexiglass, and surface dusting and/or cleaning.

$15.00 - $17.25 per hour commensurate with experience, education, and internal equity.

This position will remain open until filled with an initial review date of February 3, 2025.

Open until filled, review of applications to begin immediately.

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.